Onsite Training Courses Onsite Training Courses and Workshops
Onsite training is how we got our start. Each year we develop dozens of new workshops in response to the specific needs of our clients and general trends we observe in the marketplace.
Our courses cover such traditional topics as
business etiquette, business writing, change management, communication skills, cross-cultural communication, customer service, diversity, human resources, management, supervision, leadership, negotiation, presentation skills, time management, sales, and train the trainer.
We also offer more narrowly focused courses in areas such as
chat customer service, storytelling, military writing, , and GPO Style Manual usage customer service for healthcare.
We are not a low-cost commodity-course provider, and we recognize that no two clients are alike. We want to learn about your business challenges, work with you to understand your goals, and choose an approach and schedule that works for you.
Onsite Training Catalog
The workshop overviews found on this site suggest course length, learning objectives, and program flow. For most of our clients, these descriptions are a starting point. However, upon request, we can teach the programs exactly as described.
If you don’t see what you are looking for, please
The chart below lists available onsite courses. Click on any of the links to review the full workshop outlines.
Format Key H – Half-Day Onsite Training Course F – Full-Day Onsite Training Course M – Multi-Day Onsite Training Course
Communication Skills Courses and Workshops Directory Work Smarts: Communication Skills for Professionals M Communicating with Tact, Diplomacy, Poise, and Finesse: What to Say and How to Say It F The People Principle: Effective Communication for Everyone H Surviving in The Communication Jungle®: Concrete Tactics for Improving Relationships with Others H Raising Your EQ: Harnessing the Power of Emotional Intelligence F The Confidence Advantage: Building Self-Esteem and Assertiveness Skills H F Handling Chronic Complainers, Time Stealers, Loudmouths, Emotional Vampires, and Other Difficult People: How to Work Better with Almost Anyone H Hot Topics: Avoiding Frustration and Anger in the Workplace H Listening Loud and Clear: How to Use Your Mind, Heart, and Ears for Better Business Results H Emphasizing Empathy: Communicating with Passion, Compassion, and Concern H Better Emotional Literacy: Leveraging Empathy for Stronger Workplace Results H F Tough Talk: Planning and Managing Difficult Conversations H The Authenticity Advantage: Communicating with Credibility F Optimism: The Antidote to Negativity H Strengthsfinder®: Discovering and Making the Most of Your Team’s Natural Gifts H F The Trusted Advisor: Using Trust as a Differentiator F Communicating with Influence: Communication Skills for Managers and Supervisors M Listening for Leaders: Six Essential Skills for Better Communication H The Face of the Office: Communication Skills for Administrative Assistants H Remote Control: Communication Strategies for Virtual Teams F Power Networking: Communication Skills for Technical Professionals F Managing Up: Tactics for Working Well FOR Others F The Language of Caring: Leveraging Connection, Compassion, and Communication in Healthcare F Fan-tastic Relations: Communication Skills for Athletes and Others Representing a Team F ONSITE TRAINING COURSES CATALOG BUSINESS TRAINING WORKS