Online Negotiation and Conflict Resolution Courses Directory
Our online negotiation and conflict management courses address a range of needs: handling workplace conflict, managing conflict in a project setting, and negotiation fundamentals.
Each course takes between two and six hours to complete. The programs offer an assortment of videos, interactive exercises, case studies, and self-assessment tools.
Learners can earn and download a certificate after completing a course assessment and earning a passing score.
To explore the course objectives, click on the links below to view the program outlines.
- P – Self-Paced Online Partner Course
- S – Business Training Works Short Course
SHORT PROGRAM DESCRIPTIONS
The main difference between experienced negotiators and everyone else is their use of planning and working strategically toward a defined goal. This online course provides the foundation knowledge needed to effectively negotiate. Topics covered include types of negotiations, negotiation planning steps, power in a negotiation, and solutions for addressing roadblocks.
Learn to recognize the sources of workplace conflict and apply strategies for resolving disagreements during this online self-paced course. Throughout this program, learners will have several opportunities to apply their knowledge to real-world scenarios, and by the conclusion of this course, they should have command of strategies for interacting with difficult employees and methods for identifying and handling high-risk situations.