Online Negotiation and Conflict Resolution Courses Directory

Our online negotiation and conflict management courses address a range of needs: handling workplace conflict, managing conflict in a project setting, and negotiation fundamentals.

Each course takes between two and six hours to complete. The programs offer an assortment of videos, interactive exercises, case studies, and self-assessment tools.

Learners can earn and download a certificate after completing a course assessment and earning a passing score.

To explore the course objectives, click on the links below to view the program outlines.

Format Key

  • P – Self-Paced Online Partner Course
  • S – Business Training Works Short Course
Negotiation and Conflict Resolution Online Courses
Effective NegotiationsP
Handling Workplace ConflictP


Effective Negotiations

The main difference between experienced negotiators and everyone else is their use of planning and working strategically toward a defined goal.  This online course provides the foundation knowledge needed to effectively negotiate. Topics covered include types of negotiations, negotiation planning steps, power in a negotiation, and solutions for addressing roadblocks. 

Handling Workplace Conflict

Learn to recognize the sources of workplace conflict and apply strategies for resolving disagreements during this online self-paced course. Throughout this program, learners will have several opportunities to apply their knowledge to real-world scenarios, and by the conclusion of this course, they should have command of strategies for interacting with difficult employees and methods for identifying and handling high-risk situations.

Online Training Courses