Online Quality Management Course

Course Overview

This self-paced course provides a comprehensive introduction to quality management principles and practices. By combining instructional materials with interactive exercises, case studies, vocabulary games, and expert video insights, the course helps learners understand and apply quality management techniques in both manufacturing and service sectors. Through real-world examples and expert commentary, participants gain valuable knowledge of quality concepts and tools to satisfy stakeholders and delight customers.

Key Topics

• Principles of quality management: Foundational practices for effective quality initiatives.
• Tools for quality monitoring and control: Quantitative and qualitative methods.
• Creating solutions: Combining tools to address quality challenges.
• Leveraging data: Techniques to measure and manage quality processes.
• Popular quality methodologies: Core competencies for recognized approaches.
• Quality analysis and planning: Strategies for meeting and exceeding customer expectations.

Learning Objectives

At the conclusion of this course, participants should be able to:

• Describe the principles and practices that guide quality management activities.
• Understand how specific tools and techniques can be used to monitor and control quality.
• Use these tools in combination to create plans and solutions for quality issues.
• Leverage quantitative and qualitative data to measure and control workflows.
• Describe the core competencies involved in popular quality management methodologies.
• Employ quality analysis and planning approaches to meet customer expectations.

Credits

• 1.2 IACET CEUs
• 12 HRCI Credits
• 12 SHRM PDCs
• 12 ATD CI Credits
• 12 PMI PDUs (6 Ways of Working, 2 Power Skills, 4 Business Acumen)

Key Features

• Mobile-friendly for learning on the go.
• Audio-enabled for an engaging experience.
• Badge and credit-awarding for professional recognition.
• Real-world case studies to connect theory with practice.
• Fully accessible for all learners.
• Games and flashcards to enhance retention.
• Expert-supported for personalized guidance.
• Video content to reinforce learning concepts.

Refund Policy

Refunds are available within 7 days of purchase, provided less than 10% of the course has been completed. Completion progress can be tracked on the Course Progress page.

Notes

• Estimated time to complete: 12 hours.
• Includes an “Ask the Expert” feature for timely support and additional resources.
• Accredited by MindEdge for IACET CEUs, compliant with the ANSI/IACET Continuing Education and Training Standard.
• A minimum score of 70% is required to successfully complete the course and earn CEUs.

Pricing and Enrollment Information

$309.00 (US) per seat.