Course Highlights
This email management course will:
- Help participants determine when email is the best communication channel.
- Provide strategies for organizing email with rules, folders, and other Outlook features.
- Teach best practices for crafting concise, targeted messages that respect recipients’ time.
- Demonstrate methods to reduce unnecessary email traffic and reply-all misuse.
- Explore tools like templates, Quick Parts, and conversation muting to streamline communication.
Course Overview
Efficient email management is a core skill for today’s workplace, helping reduce clutter, streamline communication, and improve productivity. In “A Better Outlook: Getting the Most from Email,” participants will learn essential strategies to manage their inbox effectively, communicate clearly, and avoid common email pitfalls. This course begins by discussing criteria for selecting the right communication channel to ensure that email is the best option for specific situations. Participants will then explore practices for structuring messages, such as selecting the appropriate recipients for the to, cc, and bcc fields, writing clear subject lines, and positioning key information upfront to capture attention.
To support organization, the program introduces tools for sorting messages with rules and folders, muting disruptive conversations, and organizing inboxes. Participants will also learn how to create reusable templates and Quick Parts to save time on repetitive communication. The course wraps up with practical advice on managing ad-hoc communication channels to avoid unnecessary complexity and support efficient communication practices. With these skills, participants will reduce inbox clutter, enhance their communication, and make their email management more productive.
Program Objectives
At this program’s conclusion, participants should be able to:
- Choose the best communication channel for each message.
- Decide who belongs on the to, cc, and bcc lines.
- Write subject lines that clearly indicate the content and purpose of the email.
- Use “reply all” only when appropriate and reduce “reply all” misuse in group emails.
- Organize their inbox with rules and folders.
- Set up rules to mute specific conversations.
- Clarify the purpose of each email message.
- Write emails that start with the main point for quick comprehension.
- Use templates and Quick Parts to save time on repetitive messages.
- Avoid adding unnecessary communication tools.
Program Modules
- A Better Message: Targeting Your Text
- Over Here, Over There: Organizing with Folders and Rules
- Mailbox Hacks: Applying Tricks and Tips
- The Week in Review: Calming the Calendar
- Lists: Creating Notes
Target Audience
This virtual training program is designed for groups that want to:
- Improve email communication across teams.
- Streamline inbox management to increase productivity.
- Establish best practices for email use in the workplace.
Suggested Format
- Two-Hour Virtual Training Course
Questions This Course Answers About Effective Email Management
- Where can I find training to help my team manage their email efficiently?
- What email practices can reduce unnecessary inbox clutter and miscommunication?
- Who can provide tips on using Outlook features to improve team productivity?