Negotiation Training Courses and Workshops

The Benefits of Learning to Negotiate and Manage Conflicts

Negotiation training can help you develop the skills needed to successfully navigate formal negotiations, workplace conflicts, and general disagreements.
Skilled negotiators know how to get what they want without instilling rage in their partners across the table.They research, and they craft a plan before they pick up the phone or schedule a meeting. 
Whether you are negotiating a major purchasing contract, attempting to solve a departmental conflict, or simply trying to better understand people, we can help. 

About Our Negotiation Training Programs

Our negotiation training programs and conflict resolution courses are designed to improve the critical thinking capabilities, bargaining abilities, and people skills of all who attend. 
These seminars can be delivered as described in the workshop overviews, slightly tailored to emphasize specific points, or fully customized to address your particular business needs.

Our Workshop Facilitators

Our course facilitators have worked as buyers, sellers, and mediators.  They have deep knowledge of conflict management, dispute resolution, and negotiation topics.

Our Interactive Approach

We believe in learning by doing.  Our approach revolves around accelerated learning and knowledge transfer.   We do not rely on canned lectures or endless PowerPoint slides.
Participants who take part in our negotiation courses can expect to get out of their chairs, share their experiences, and participate in role-play activities.

What’s Covered in Our Negotiation Training and Conflict Resolution Workshops

To review our workshop outlines, read the short course descriptions found on this page, or click on the course links to see the complete program overviews.
If you would prefer to speak with someone, please contact us. We would be happy to set up a call for you to talk with a facilitator about your objectives and goals.

We look forward to hearing from you and learning more.

Format Key

  • H – Half-Day Onsite Training Course
  • F – Full-Day Onsite Training Course
  • M – Multi-Day Onsite Training Course

Workshop Descriptions

The Skilled Negotiator: How to Work Methodically and Creatively to Reach Agreements

This comprehensive negotiation skills course is one of our oldest and most popular programs. The workshop teaches participants to follow a proven and comprehensive negotiating process and uses a variety of case studies and exercises to reinforce learning points. The course covers such topics as negotiation outcomes, negotiation styles, preparation, problem-solving, questioning and listening skills, steps for making and managing concessions, and traps and tricks of which to be aware. Throughout the program, there are multiple opportunities for participants to practice and apply what they’ve learned to their current negotiations.

Give and Take: Negotiation Fundamentals

Develop your team’s deal-making skills during this practical and hands-on half-day training program. The course covers the essentials of negotiation and includes multiple activities and case studies to reinforce the program’s learning points. During this workshop, we’ll address such fundamentals as planning a negotiation, choosing a strategy, employing collaborative problem-solving skills, following a process, and avoiding the common pitfalls and errors at which negotiators often find themselves facing.

From Conflict to Resolution: How to Define and Discuss Tough Topics

Good communication skills are an essential element in the conflict-resolution process. This interactive workshop explores a range of communication tools. During the program, we will look at sources of conflict, the consequences of unresolved conflict, resolution strategies, a resolution process, reflective listening skills, empathy, and body language. The course also explores how culture, values, and beliefs influence perceptions and when it’s time to call in a third party to help.

Winning Ways: Conflict Survival Skills for Getting Along in the Workplace

This conflict resolution survey course is designed for people who wish to gain a basic understanding of conflict resolution and conflict management strategies. The workshop is ideally suited for groups who must address external conflict as part of their jobs. It also works well for teams who need to learn how to better navigate in-house disagreements.

Managing Conflict at Work: Skills for Addressing Disagreement

People have different values, ideas, motivations, perceptions, and desires. Sometimes the variances are trivial, and other times the gap is bigger than the Grand Canyon. When strong feelings arise, it’s essential to know how to deal with them in a way that is productive. This conflict resolution course offers tools for managing a range of workplace disagreements. During this workshop, we will explore sources of conflict, conflict management models, healthy methods of handling disagreements, conflict resolution styles and tactics for dealing with difficult types of people.

We Can Work It Out: Negotiating with Influence and Persuasion

In most workplaces, people need people, and without an ability to persuade an influence, the likelihood of realizing a vision is slim at best. This interactive workshop teaches participants how to harness the power of influence and persuade them to take action. The course covers a range of information: how people make decisions; how beliefs, values, and attitudes influence behaviors; interpersonal skills for building trust; push and pull influencing techniques, and tactics for overcoming the biases that can affect how people see the world and make choices.

Transforming No: Overcoming Objections to Nail the Sale

In sales, objections are inevitable, but that doesn’t mean they should stop the process or prevent a purchase. The key is understanding a buyers’ reservations and responding to them with information that addresses their needs. This workshop explores the ins and outs of objection handling. During the program, we will look at the source of objections; preventative, pre-emptive, and response strategies; tools for understanding and outlining a buyer’s decision-making process; a framework for gaining insight about competitors; a model for meeting buyer needs; and language for answering objections. This interactive course incorporates multiple role-play exercises and ample opportunities to practice addressing the objections participants experience in the field.

Onsite Training Course Reminders

Our instructor-led training courses are available to private groups.  These workshops are not offered in a public seminar format.  Please contact us to speak with a facilitator about your needs and bringing training to your organization.

We offer training in the District of Columbia and the following US states: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

We also travel to Africa, Australia and New Zealand, Asia, Canada, Central America, Continental Europe, the Middle East, and the United Kingdom.

Please contact us about your location.

Onsite Workshops