Diversity and Inclusion Training Courses Directory

The Benefits of Inclusion Workshops and Diversity Training

A better understanding of others can improve communication, encourage engagement, reduce inappropriate behavior, and increase the strength of a team. A strategy of inclusion can also help employees realize their full potential in the workplace.

For those reasons, Business Training Works offers a wide variety of onsite training solutions for organizations that wish to begin or continue a dialog around issues related to diversity.

About Our Diversity and Inclusion Programs

Our workshops cover such topics as diversity awareness, skills to move beyond awareness, unconscious bias, generational differences, communication style preferences, and tactics for growing and managing heterogeneous teams.

These seminars can be delivered as described, or we can work with you to craft a custom approach.

About Our Workshop Facilitators

Our workshop facilitators are just that, facilitators. They are skilled at creating an environment of trust, asking meaningful questions, and navigating complex discussions. Their practiced approach to group dynamics is an asset when they are facilitating diversity programs. 

Our Interactive Approach to Training

We think adults have something to say, especially when it comes to topics related to diversity in the workplace. For that reason, we plan activities that encourage discussion. We do not rely on lectures, videos or canned curricula.

Our activities-based courses are highly interactive and our approach facilitative and inclusive. We’ll do our homework to learn about your organization, meet your team where they are, and address any topics of particular interest to you.  

Those who attend our courses can expect thought-provoking questions and real conversations, not dated content with little practical workplace application. 

Diversity Course Overviews

This directory contains short descriptions for our existing seminars. For more information and an overview of each program, click on the course links found on this page.

If our existing material does not address your specific need or training objective, please contact us to discuss program tailoring or customized content.

We look forward to hearing from you and learning more.

Note: For additional workshops related to cultural diversity and cross-cultural communication, please visit our cross-cultural training courses directory.

Format Key

  • H – Half-Day Onsite Training Course
  • F – Full-Day Onsite Training Course
  • M – Multi-Day Onsite Training Course

Workshop Descriptions

I Understand You: Capitalizing on Workplace Inclusion and Diversity

Having a diverse workforce and an inclusive environment that values differences in thought, belief, and experience can give a business an extra edge.  This course examines topics around workplace diversity and inclusion: what diversity means, how people differ from each other, the business case for hiring a range of people, the law, biases and how the affect perceptions and decision making, and concrete actions people can take to widen their circles and develop their relationships with others.  

All Together Now: Understanding and Managing Workplace Diversity

Top managers understand their ability to manage diverse work teams and encourage inclusion has a direct effect on employee engagement levels. This workshop explores the value of a diverse workforce, how diversity goes beyond such obvious differences as age, gender, and race, information about the law and diversity, and skills for helping all employees reach their potential. The course also addresses cognitive bias, the signs that people have bought in or checked out, and the everyday challenges managers are sure to encounter when working with a heterogeneous group.

Bridging the Gap: Understanding Generations at Work

“He actually asked me what gave me the authority to manage him!”  “Never ever do I get any feedback.  It takes more than a paycheck to motivate people.  Doesn’t she know that?  She seems to take very little interest in me?” “Back in my day, I never would have said that to my boss.”  Let’s face it, times have changed.  The workplace is evolving as older people retire and new employees join the ranks.  Change is rarely easy, so is it any wonder that conflicts arise when people do not share a common understanding or similar expectations. This generational diversity workshop explores generations at work.  It addresses the academics behind the idea that membership in a certain age-based cohort affects beliefs and behaviors and focuses on specific actions participants can take to work better with people from different generations.

The Right Mix: Effectively Managing Generations at Work

“She’s older than my mother. I feel funny being her boss.” “I can’t believe that kid. He actually asked for two extra weeks off to go hiking in Tibet. When I was his age, I wasn’t acting like a kid. I was married with two children of my own. Time for myself wasn’t even on the radar screen.” If you don’t know how to manage them, generational differences can become obstacles instead of assets. This course provides managers and supervisors with an awareness of generations at work and suggests best practices for building rapport, encouraging communication, accommodating preferences, and leveraging strengths. The program also looks at such activities as delegation, coaching, and counseling people from different generations.

Surviving in The Communication Jungle®: Concrete Tactics for Improving Relationships with Others

Understanding communication styles is a first step toward improving personal communication, group meetings, and team dynamics.  Surviving in The Communication Jungle®: Concrete Tactics for Improving Relationships with Others is an interactive class that explores four basic communication styles and how to leverage the strengths of each.  During the seminar, participants will complete an assessment to learn about their preferences.  Next, we will work through a series of activities to explore the ideas of style stretching and adjusting to accommodate differences. This workshop can be taught on its own or incorporated into the content of many of our other programs.

Cultural Intelligence: Working Smarter in a Multicultural Organization

Working with people from different cultures can be exciting and engaging. The experience can also be frustrating and difficult, especially when people come up against challenges related to communication and cultural norms. This course offers an introduction to cross-cultural communication and explores the benefits of a culturally diverse workplace. Topics covered include how culture is formed, Geert Hofstede’s research on culture, how different cultures view time, and how people from different cultures use words, body language, context, and other signals to communicate. This program is ideally suited for multinational companies and other organizations that routinely encounter opportunities to work with people from different cultures.

Onsite Training Course Reminders

Our instructor-led training courses are available to private groups.  These workshops are not offered in a public seminar format.  Please contact us to speak with a facilitator about your needs and bringing training to your organization.

We offer training in the District of Columbia and the following US states: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

We also travel to Africa, Australia and New Zealand, Asia, Canada, Central America, Continental Europe, the Middle East, and the United Kingdom.

Please contact us about your location.

Onsite Workshops