Customer Service Training
Knowing how to give exceptional customer service is one of the keys to growing and sustaining a business. And no matter the size of a team, to deliver a first-rate customer experience, everyone must be on the same page.
We know from our years of customer service training and consulting that without an organizational commitment and some form of regular training, rarely does that happen. If you’re serious about customer service, we can help you create service goals, deliver initial training, and suggest processes and steps to drive and sustain a service culture.
Our Customer Service Courses
Business Training Works’ customer service courses are practical, hands-on programs designed to improve people’s ability to interact with customers, clients, patients, and coworkers.
We have several programs that target general audiences, and our specialized workshops address such industries as:
and such roles as:
- front-desk receptionist,
- chat agent,
- help-desk technician,
- call-center team member, and
- environmental-services worker.
Training and Consulting Formats
We offer training in three formats: onsite customer service training, facilitator-led virtual customer service courses, and self-paced online programs. We also consult in person and virtually. This page lists our onsite customer service workshops. If you see a program here that’s of interest for virtual delivery and not currently listed as a virtual training program, get in touch. Usually, we can convert the course.
Tailoring and Customization
We can facilitate our programs as described in the workshop outlines, or we can work with you to tailor them to address goals and objectives specific to your group.
Our Workshop Facilitators
Our course facilitators are seasoned professionals with extensive experience in customer experience consulting and customer service training. They have worked with businesses, government groups, associations, and educational institutions of all shapes and sizes in such industries as healthcare, hospitality, automotive services, retail, insurance, banking, oil and gas, and pharmaceuticals.
A Feel for Our Training Programs
Participants who take part in our workshops can expect to get on their feet, practice, discuss, and take part in a range of hands-on, interactive exercises.
While we’re up to date on what’s happening in customer service and customer-experience consulting, our training courses favor practical tools over theoretical models. Our goal is to equip people with the skills they need to do their work better.
The table below lists our courses by topic. Following it, you’ll find short descriptions of each program and links to the full overviews.
- H – Half-Day Onsite Training Course
- F – Full-Day Onsite Training Course
- M – Multi-Day Onsite Training Course