Communication Skills Courses and Workshops Directory
Good communication skills are essential in today’s workplace. Whether it’s managing up, dealing with difficult people, handling tough situations, using emotional intelligence, or listening to others, knowing how to communicate can mean the difference between success and failure.
At Business Training Works, we’ve developed more than 20 interactive workshops and training courses that address a myriad of communication skills: sharpening general abilities, developing listening skills, emotional intelligence, building trust, identifying strengths, and a host of other topics related to building workplace relationships.
Our programs are not lecture based, and we will never send you people who will talk at you for a few hours and think they’ve done their job. The workshops we conduct are interactive, participant focused, and designed to help those attending identify tactics they can put to immediate use.
When hiring us to work with your team, we will partner you with a facilitator early in the process. This person will work with you to understand your goals and objectives and what’s important to you. We will never send you a novice whose knowledge is limited to what’s in a manual.
To review course overviews for our existing training courses and workshops, click on the course links to the right. Alternatively, review the short program descriptions found on this page.
If you find the volume of options overwhelming or if don’t see exactly what you are looking for, let’s talk.
We look forward to learning more about you and your team and how we can help you achieve your training goals and objectives.
- H – Half-Day Onsite Training Course
- F – Full-Day Onsite Training Course
- M – Multi-Day Onsite Training Course
Effective communication rarely happens by accident. It requires careful planning and strong execution. This two-day workshop teaches people how to identify communication targets and realize those goals. The program addresses deliberate communication, workplace civility, language models and frameworks, client-centric email, tactics for managing up, and essential skills for creating and delivering presentations. This course is ideally suited for groups looking for something that goes beyond the fundamentals.
Communicating with Tact, Diplomacy, Poise, and Finesse: What to Say and How to Say It is one of our oldest and most requested communication skills programs. It is an ideal solution for those seeking an interactive interpersonal skills course. The workshop covers academic theory along with practical tools participants can use immediately following the program. By the end of the course, participants will understand how to capitalize on their communication strengths, adjust to accommodate their weaknesses, effectively use office communication tools, and better handle difficult people and challenging situations.
All things being equal, people like to work with people they like. This workshop explores the qualities likable people share and the steps anyone can take to develop those characteristics. During this interactive training course, participants will explore basic communication concepts, identify the actions and behaviors that make someone likable, practice listening and questioning, skills, and discuss the importance of and techniques for reading non-verbal messages. This program also includes a self-awareness assessment and time for participants to develop an action plan they can put into immediate practice.
Understanding communication styles is a first step toward improving personal communication, group meetings, and team dynamics. Surviving in The Communication Jungle®: Concrete Tactics for Improving Relationships with Others is an interactive class that explores four basic communication styles and how to leverage the strengths of each. During the seminar, participants will complete an assessment to learn about their preferences. Next, we will work through a series of activities to explore the ideas of style stretching and adjusting to accommodate differences. This workshop can be taught on its own or incorporated into the content of many of our other programs.
While a high IQ may make academic life easier, it is tough to get along in the workplace without emotional intelligence. People with a strong ability to recognize and manage their feelings are usually open to new experiences, able to handle conflict and disappointment, and capable of processing constructive criticism in a positive light. This group’s strong ability to sense what’s going on with themselves and others sets them apart. So what’s the secret sauce? Each person leverages emotional intelligence in his or her own way, but there are a few fundamentals they almost always share in common. This interactive workshop examines the ins and outs of emotional intelligence and strategies for developing one’s EQ (emotional quotient). In addition to practical exercises, the program reviews the literature and science behind emotional intelligence and provides each participant with a baseline assessment.
“She said nothing for years, and then one day she blew her top.” “He runs hot and cold. He can’t find a balance, and I just walk on eggshells.” Finding a balance and speaking up can be a challenge for people. This program takes a deep dive into assertive communication skills. During this interactive workshop, participants will learn the value of assertive communication; how to speak assertively when they must communicate rules, regulations, and policies; how to assertively make requests; and the process of making behavioral changes.
Handling Chronic Complainers, Time Stealers, Loudmouths, Emotional Vampires, and Other Difficult People: How to Work Better with Almost Anyone
If a person is unskilled at handling difficult people and challenging situations, the stress created can lead to a lack of productivity, poor attitude, and reluctance to come to work – something no business wants. Handling Chronic Complainers, Time Stealers, Loudmouths, Emotional Vampires, and Other Difficult People: How to Work Better with Almost Anyone looks at the sources of conflict, how expectations can affect outcomes, skills for listening to others, and tactics for preventing problems, managing disagreements, staying resilient, and de-stressing after a tough interaction.
In itself, anger is a perfectly natural emotion and something everyone experiences at some point or another. When workplace frustration moves from irritation to full-blown rage, however, the environment can take a turn for the worse. This interactive course is designed for people who frequently experience pressure frustration as part of their work. The workshop explains the toll anger can take and offers techniques for minimizing its negative effects.
This interactive listening skills course addresses seven listening competencies: adopting a willing attitude toward listening to others, creating a climate conducive to listening, showing interest in what others are saying, reading verbal and nonverbal cues, expressing empathy, staying focused, and practicing active and reflective listening. In addition to addressing those skills, during this program, participants will explore the value of listening, construct a model for effective listening, and develop strategies for listening to challenging speakers.
“The situation was bad, but I could tell she knew it too. In a lot of ways, that helped.” “He couldn’t care less that I was stuck in the wrong city. I will never fly them again.” Some people understand empathy, and some people don’t. The ability to put oneself in another’s shoes is a valuable skill. Having empathy means being capable of understanding someone else’s point of view, even when you’re not experiencing the situation. Leaders, service people, negotiators, and healthcare professionals are a few of the groups for whom empathy skills can positively influence outcomes. This empathy course addresses the fundamental skills empathetic people have and suggests ways to incorporate empathy and empathetic listening in the workplace.
When communicating with others, you’re going to end up somewhere, so doesn’t it make sense to have a communication target or goal? This emotional literacy workshop introduces Business Training Works’ Deliberate Communication model and shows participants how empathy ties into the communication experience. The course also addresses the brain science behind empathy and tools for demonstrating emotional literacy. This program is highly interactive and easily adapted to a range of workplace environments.
Every day, conversations that should happen in the workplace don’t. Whether it’s fear of conflict, an inability to get started, or knowledge of previous failed attempts to correct problems, countless people avoid potentially difficult interactions. This workshop teaches participants to address conflict in such a way that they are both direct and diplomatic. The half-day course is interactive, filled with practical exercises, and ideally suited to people to people who need to learn a framework for addressing tough topics with coworkers, customers, and other people in the workplace.
People who communicate with credibility are believable and inspire trust. Credible communicators know how to appear capable and confident across communication channels. This program explores the value of credibility and helps participants define a credibility target. The workshop also explores credibility at networking functions, at meetings, in writing, and during formal and informal presentations.
Just as a spoonful of sugar helps the medicine go down, a positive outlook makes the workplace more enjoyable. This interactive program focuses on the value of optimism and how to adopt an affirmative view of the world. During this course, participants will explore learned optimism, techniques for breaking bad habits, the value of positive language, and actions for building relationships with managers, direct reports, customers, and clients.
All teams do better when their members know the value they bring to the organization and have an opportunity to do what they do well. In other words, people’s strengths are leveraged, and they are able to use those gifts to accomplish their work. This interactive program for teams uses the results from Gallup’s Strengthsfinder 2.0 instrument. During the workshop, participants will learn about their strengths, identify their team’s gifts, and discuss ways they can work better together.
Whether you spell it “adviser” or “advisor,” becoming someone others trust and from whom they seek advice is a worthy goal for anyone in the workforce, especially people in service and sales. This program examines trust and what it takes to build professional credibility to the point where people believe what they’re told and take action. The program marries theory with practical tools participants can immediately put in place following the workshop. Topics include the value of trust, the trust formula, steps to building credibility, the importance of reliability, communication, and the customer-centric mindset.
Effective leaders know how to use influence to develop and empower others. They understand the importance of creating a “want to” environment instead of merely treading water in a “have-to” workplace. This communication skills workshop for managers tackles the skills managers must develop to inspire others to take actions. This program covers a host of topics: understanding influence, taking inventory of the landscape and setting communication goals, leveraging proven processes, recognizing differences in communication styles, using stories and analogies to drive people to action, and more.
Strong leaders know that listening is one of the most important elements in their box of management tools. While some people are born with an aptitude for listening, others are not. The good news is listening can be taught. This workshop focuses on six essential listening skills for leaders: giving undivided attention, building rapport and establishing trust, staying engaged and focused, asking good questions, and reading emotions.
In addition to being masters of time management and efficiency, great administrative professionals are superb communicators. This interactive course addresses the essential communication skills top administrative professional share. The workshop explores such topics as understanding what’s expected from an admin, practicing active reputation management, creating a communication plan to best support those in charge, communicating assertively, and working as a team player.
Whether working across town or across the globe, virtual teams have a unique set of communication challenges. This team-building and communication course addresses the skills needed to build a cohesive and functional virtual team. The workshop covers such topics as defining or confirming a purpose, prioritizing issues and opportunities, facilitating productive virtual meetings and conference calls, and addressing team conflict.
For people in technical fields, communicating with non-technical people can sometimes be tough. This course targets technical professionals and addresses the communication challenges scientists, engineers, and people working in information technology often confront. The workshop examines the communication process, communication channels, communication styles, how to generate buy-in and simplify complex ideas for non-technical people, and how to navigate a range of office politics.
Knowing how to work well for someone is an essential skill that can take years to develop. This course attempts to accelerate that process and put those you attend further along on the road to smooth relationships with the person or people they support. Topics covered during this program include such areas as setting expectations, reading people styles, asking for feedback the right way, managing workload, and speaking on behalf of the boss. Depending on the group’s needs, this workshop can be tailored to a variety of levels and workplace situations.
Good clinical care is only part of the patient experience. Without solid communication skills, service providers will struggle to achieve top satisfaction scores. This interactive workshop zeros in on communication in a healthcare setting. The program covers building rapport, establishing trust, uncovering concerns, giving instructions, and being authentic throughout the process.
Fans play a large role in the success and popularity of any team, and how players and other representatives treat them can make or break a fan’s experience. This fan-relations course is designed for athletes and others who interact with a team’s fans. The program explores the concept of brand equity and how one-on-one interactions can add to or detract from a brand’s value. The workshop also explores best practices for handling all types of people, managing tough situations, and staying camera ready.
Onsite Training Course Reminders
Our instructor-led training courses are available to private groups. These workshops are not offered in a public seminar format. Please contact us to speak with a facilitator about your needs and bringing training to your organization.
We offer training in the District of Columbia and the following US states: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
We also travel to Africa, Australia and New Zealand, Asia, Canada, Central America, Continental Europe, the Middle East, and the United Kingdom.
Please contact us about your location.