Performance Management Training
Getting Employee Cooperation: Win-Win Feedback Skills to Improve Workplace Performance
This employee feedback course will:
- Give participants a model for gaining cooperation and buy-in from employees.
- Prepare those attending to deliver feedback to others with confidence.
- Provide a road map for handling employees who do not perform after receiving feedback.
Supervisors and managers in every organization need to give employees feedback during formal performance reviews and informally throughout the year.
Their conversations might include such issues as using cell phones for personal calls during work hours, not following procedures, or spreading negative gossip.
Unfortunately, many charged with this task find it difficult and hesitate because they don’t know how to handle defensiveness, blame, excuses, or complaints if they must give employees negative feedback.
Using the skills emphasized and practiced during this course, participants will learn how to deliver feedback effectively, recognize and deal with resistance, provide measures to improve employee performance, and develop more productive manager-employee work relationships.
This program is based on the skills explained in How to Give Employees Performance Feedback & Resolve the Resistance You Know You’re Going to Get, written by program facilitator Ross Blake.
At this program’s conclusion, participants should be able to:
- Gain cooperation by giving feedback the way employees want it to be given.
- Deliver employee feedback comfortably and confidently.
- Successfully manage employee resistance.
- Develop performance solutions with employee input.
- Resolve concerns employees have about what they’re being asked to do.
- Provide positive reinforcement and show employees the value of their work.
- Make “feedback agreements” with employees to avoid future problems.
- Approach employees who agree to improve their performance but don’t.
The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).
By the conclusion of this training course, participants should be well prepared to deliver formal and informal performance feedback to those they supervise.
Onsite Training Course Reminders
Our instructor-led training courses are available to private groups. These workshops are not offered in a public seminar format. Please contact us to speak with a facilitator about your needs and bringing training to your organization.
We offer training in the District of Columbia and the following US states: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
We also travel to Africa, Australia and New Zealand, Asia, Canada, Central America, Continental Europe, the Middle East, and the United Kingdom.
Please contact us about your location.