Course Highlights

This generational diversity course for managers will:

Provide participants with an overview of the five generations found in the workplace.
Outline how members of each generation typically approach workplace activities.
Introduce a model for navigating generational differences.
Highlight strategies for communicating, coaching, and counseling members of each group.

Course Overview

In today’s ever-evolving workplace, many leaders must manage multigenerational teams where each generation brings unique values, experiences, and expectations. This course offers concrete ideas for navigating the complexities and leveraging a diverse workforce’s strengths. Participants will gain insights into the factors that shape generational perspectives, including gender, race, social class, and regional influences, and learn how to apply these insights practically, respectfully, and inclusively.

The program combines theoretical knowledge with practical applications, including case studies, interactive discussions, and role-playing exercises. This dynamic approach ensures that participants understand the concepts and learn how to apply them in real-world scenarios.

Program Objectives

At this program’s conclusion, participants should be able to:

  • Describe how generations develop and how gender, race, social class, and regional differences can impact individual experiences.
  • Discuss the five generations at work, their core values, and personalities.
  • Explain five big generational changes that have affected the workplace over the last fifty years.
  • Identify real-world challenges related to generational differences.
  • Apply the BRIDGE model to navigate generational conflicts.
  • Discuss best practices for delegating, coaching, and counseling members of different generations.

The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).

Workshop Outline

Mind the Gap: A Few Fundamentals

In this opening discussion, participants will journey through time, exploring how various generations have been shaped by their unique historical contexts and societal shifts. We’ll discuss the intricacies of generational gaps, examining the influences of key events and how they mold workplace behaviors and attitudes. This segment is an invitation to understand the broader narrative of generational evolution, setting the stage for deeper insights into today’s diverse workforce.

Nice to Meet You: Introducing the Five Distinct Groups

Segment two offers an engaging introduction to the five generations currently in the workplace. Through a blend of interactive activities, discussions, and insights from academic research, participants will gain a comprehensive understanding of each generation’s identity. We’ll explore their defining experiences, core values, and personalities, offering a vibrant tapestry of who they are and what they bring to the table. This module not only informs but also challenges participants to reflect on their own generational biases and perceptions.

What Makes Them Tick: The Business Impact of Generational Diversity

The changing demographics of the workforce present both challenges and opportunities. In this part of the program, we will examine each generational group’s needs and expectations. From those nearing retirement to those just embarking on their professional journey, we’ll explore how life stages influence workplace dynamics.  

Creating Connections: Bridging Divides

This segment introduces the BRIDGE model, an integral framework highlighting the importance of Beginning with openness, Respecting differences, Inquiring and listening, Discovering common ground, Generating understanding, and Engaging in collaboration. It serves as a practical guide for participants to navigate and resolve generational conflicts through a structured and empathetic approach.

The Right Ingredients: Generational Leadership

Effective leadership in a multigenerational environment is rooted in adaptability and understanding. Building on previous discussions, this module focuses on practical approaches for delegating, coaching, and counseling different generational groups. Participants will explore strategies that resonate with each generation and discuss methods for overcoming challenges in building rapport and effectively managing people from various age groups.

By the conclusion of this hands-on program, participants should have a solid understanding of what it takes to interact with employees of all ages and effectively manage people from different generations.