This international etiquette and cross-cultural communication course will:
- Prepare participants for international business interactions.
- Offer a framework for understanding different cultures.
- Provide clear and concise guidelines related to international etiquette practices.
Cross-cultural mistakes can cost time and money. Worse still, they can create unnecessary hard feelings. This program aims to help those who participate avoid those problems. During this workshop, participants will learn how to interact with people from other cultures and practice good international etiquette. The course explores the impact culture can have on business relationships and what people from different cultures view as “the norm.” Through a series of exercises and activities, we will look at global etiquette, cross-cultural challenges, and solutions for relating to people from different places. If requested, we can target this program to address culture-specific interactions for up to five countries.
At this program’s conclusion, participants should be able to:
- Define the impact of culture on global business relationships.
- Understand the norms of designated cultures.
- Build credibility and relationships with international partners.
- Communicate effectively with international colleagues via phone and email.
- Follow rules of international etiquette.
- Adhere to a range of cultural protocols.
The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of participant materials prior to the session(s).
We Are the World: Understanding Cultural Similarities and Differences
Worlds Apart: Shortening the Distance Through Knowledge
The Business Diplomat: More About What’s Expected
People who work internationally are in essence informal diplomats who serve as ambassadors for their organization. The better they are able to read and navigate a culture, the more easily they can establish credibility and build business relationships. This section of the workshop focuses on a range of bridge-building information: culture-specific management styles, how culture can affect relationships between customers and companies, and how core values and societal norms can influence such workplace activities as scheduling appointments, conducting meetings, and giving presentations.
Best Foot Forward: Saying and Doing the “Right” Things
Going Global: International Etiquette
At the program’s conclusion, participants will have an understanding of how to apply their newfound knowledge of culture, communication, diplomacy, and international etiquette practice.