This performance feedback course will:
- Explain the value of feedback and its impact on employee engagement.
- Suggest a model for providing employee feedback.
- Prepare those attending to deliver feedback to others with confidence.
Feedback is an essential part of the dialogue between managers and their direct reports. Feedback not only reinforces positive behaviors and encourages development, it can also prevent performance problems or catch them sooner rather than later. Most managers and supervisors know they should give feedback. Yet, many aren’t exactly sure how to begin conversations – especially if they’ve been putting them off for some time. This workshop focuses on feedback skills and the importance of establishing a regular dialogue with employees. This program explores the ins and outs of employee feedback: how to prepare for it, how to give it, and how to use it as a tool for increasing employee engagement.
At this program’s conclusion, participants should be able to:
- Use feedback as an engagement tool.
- Deliver employee feedback comfortably and confidently.
- Develop performance solutions with employee input.
- Provide positive reinforcement and show employees the value of their work.
- Resolve any concerns employees have about what they’re being asked to do.
- Successfully manage employee resistance.
- Make “feedback agreements” with employees to avoid future problems.
- Approach employees who agree to improve their performance but don’t.
The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).
Developing an Effective Feedback Model: Participant Input and Agreement
Fitting It In: When to Give Feedback
What Good Feedback Looks and Sounds Like: Picture Perfect
Agreeing in Advance: How to Give and Receive Feedback
I Didn’t Expect That: Managing Employee Reactions
Seriously, You’re the Person Telling Me This?: Credible Communication
When Employees Agree to Improve Performance but Don’t: New Agreements
By the conclusion of this training course, participants should be well prepared to deliver formal and informal performance feedback to those they supervise.