Course Outcomes

This accountability course will:

  • Outline the accountability process and its importance to organizations.
  • Explain the manager’s role in holding others accountable.
  • Provide a coaching assessment.
  • Suggest what, when, where, why, and how to delegate.
  • Discuss steps managers should take when work is not performed or not performed well.

Course Overview

Great managers know that accountability is a cornerstone of successful management. When accountability is not a priority or regularly practiced, blame, complaining, procrastination, and disengagement often follow. This course takes a deep dive into the fundamental skills managers need to delegate appropriately, provide resources for success, coach when people encounter challenges, and uncover and address problems when people fail to perform.

Program Objectives

At this program’s conclusion, participants should be able to:

  • Review methods for taking control of their work and making time to manage others.
  • Hold a successful one-on-one meeting.
  • Identify what, when, why, where, and how to delegate.
  • Coach for buy-in and empowerment.
  • Discover why work is not happening and address concerns.
  • Coach for development to encourage ownership and buy-in.

The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).

Workshop Outline

Control: Taking Charge of Your Work

Before you can hold others accountable, you must be able to manage your own work. This program begins with a discussion about personal time management challenges and the reasons people fail to stay on top of their tasks. Next, the group will explore several tools for taking charge of their time and making time to manage others.

You Can Talk to Me: Holding One-on-One Meetings

This segment of the workshop focuses on a manager’s essential tool: the one-on-one meeting.  We will explore what a good meeting looks like, how to prepare for one, how often they should occur, who should take notes, and other mechanics that influence the extent to which conversations are successful. During this part of the course, group members will work together to prepare for a one-on-one meeting.  Next, they will participate in a role-playing activity to practice the concepts discussed.

Walk This Way: Delegating Effectively

This part of the workshop focuses on what, when, where, and how to delegate.  We will focus on behaviors that empower performance, generate employee buy-in, and encourage ownership.  We will also discuss attitudes and actions that lead to micromanaging, mis-delegation, and other problems that can negatively influence the accountability process. 

I Can’t Tell You Why: Coaching for Accountability

Strong coaching skills are an essential part of employee accountability.  In this section of the seminar, participants will complete a coaching skills inventory to identify their coaching strengths and opportunities. Next, we’ll discuss the conditions that must exist for employees to perform well, the common reasons why people don’t do what they’re supposed to do, and how to pinpoint problems.  We’ll then practice holding an accountability discussion.

Learning to Fly: Coaching for Development

Coaching for accountability is easiest when managers also coach for development.  This workshop ends with an exercise around coaching for development and how these conversations are an important part of the ownership and buy-in during the accountability process.

By the conclusion of this course, participants should have a firm understanding of the value of accountability and their responsibilities as managers in the process of encouraging others to take ownership and responsibility for tasks, attitudes, and actions.