Course Outcomes

This emotional intelligence course will:

  • Introduce participants to the concept of emotional intelligence and the benefits of using it.
  • Discuss brain function as it relates to emotional intelligence.
  • Familiarize participants with five emotional intelligence competencies.
  • Offer tactics for reframing events.
  • Provide guidance for acting with empathy.

Course Overview

Employees who have the ability to recognize and manage their emotions often have a distinct advantage in the workplace. These people are more likely to avoid miscommunication, reach consensus, manage stress, and address conflicts effectively. This emotional intelligence course explores the ins and outs of EQ and EI. Through a series of interactive activities, participants will learn how to develop their abilities to recognize and manage their emotions and behaviors at work. Based on your goals and objectives, we can tailor this training course to address sales audiences, managers, customer service representatives, and other groups.

Program Objectives

At this program’s conclusion, participants should be able to:

  • Explain the difference between EQ and IQ.
  • Describe the four intelligence quadrants.
  • Describe “amygdala hijacking”.
  • Outline five components of emotional intelligence.
  • Recognize their emotional reactions to events.
  • Apply techniques for reframing how they view events.
  • Empathize with others.
  • Use four criteria to manage relationships.
  • Integrate emotional intelligence into their daily thinking.

The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).

Workshop Outline

Emotional Intelligence: Learning a Different “Smarts”

This interactive program kicks off with a discussion about emotional intelligence and how people can benefit from paying attention to their emotions and the feelings of others. Working in teams the group will describe what they already know about the four quadrants of emotional intelligence and the actions emotionally intelligent people take to be self-aware, manage their reactions, understand social dynamics, and manage relationships.

One Person, Three Brains: Understanding Thinking, Feeling, and Acting

Segment two of the seminar explores the physiology of the brain. Participants will discover how emotional responses can lead to behaviors they later regret if they don’t know how to manage what is happening.

Take Five: Introducing Emotional Intelligence Competencies

Daniel Goleman’s groundbreaking book on emotional intelligence identifies five competencies emotionally aware people possess: self-awareness, self-regulation, motivation, empathy, and the ability to manage relationships. This course segment introduces each. In this part of the program, participants will complete a style profile. The results from this assessment will help group members identify any natural strengths or possible challenges they may face when adopting behaviors associated with Goleman’s competencies.

Self-Awareness: Naming that Feeling

During this workshop module, participants will review Robert Plutchik’s wheel of emotions. Next, they will consider several scenarios and how they would feel about each. Finally, group members will discuss how different emotions can lead to alternative behavior choices and dissimilar end results.

Self-Regulation: Looking Through Another Window

People who can “snap out of it” usually perform better than those who wallow in doom and gloom. In this part of the seminar, participants will explore self-talk, reframing, and how they can use these tools to manage their reactions to emotion.

Self-Motivation: Desiring to Improve

Emotionally mature people share several traits. They are committed to improving themselves and persevere in the face of adversity. This part of the program examines factors that drive people to act and the techniques participants can use to motivate themselves.

Social Awareness: Paying Attention to the World Around

Emotionally Intelligent people are keenly aware of how others are feeling. During this course segment, participants will learn how to look for cues, ask questions for better understanding, and empathize with another person’s point of view.

Relationship Management: Putting It Together

Armed with an understanding of the previous sections, in this part of the workshop participants will explore the four criteria they should consider as they manage their relationships with others: decisions, interactions, outcomes, needs.

Action Planning: Deciding What’s Next

This course concludes with an action planning session. Participants will identify the behaviors they plan to stop, those they intend to start, and the ones they should continue.

By the conclusion of this workshop, participants should have an understanding of how they can develop their emotional intelligence and ideas for overcoming any roadblocks that would prevent their success.