This problem-solving and decision-making course will:
- Explore how problem solving and decision making interrelate.
- Introduce a range of problem-solving and decision-making tools.
- Offer techniques for methodically evaluating choices.
- Outline common decision-making traps and how to avoid them.
“I should have realized we were solving the wrong problem.” “That was not a good choice. We should have seen it coming.” “We keep looking at the issues the same way, and we’re stagnant. It’s so discouraging.” Sound familiar? In the workplace, solving problems and making decisions can be difficult, especially when one is faced with complex problems. Luckily, navigating a challenging issue is considerably easier when you have some fundamental tools at your disposal. This hands-on decision-making workshop covers essential skills needed to define problems, generate solutions, and evaluate alternatives.
At this program’s conclusion, participants should be able to:
- Define a problem.
- Distinguish root causes from symptoms.
- Explain a problem-solving model.
- Outline various ways decisions can be made.
- Use several problem-solving and decision-making tools.
- Methodically evaluate options.
- Avoid common decision-making pitfalls.
The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).
What’s Your Problem?: Defining Decision Making
What’s the Path?: A Problem-Solving Model
Who Decides: Available Options
Nice Toolbox!: A Problem-Solving Kit
Spin to Win: The Decision-Making Wheel
Evaluating Options: A Methodical Approach
Sand Traps and Land Mines: Avoiding Common Mistakes
This course concludes with an exploration of more than 25 common decision-making errors. Working in teams, participants will consider each mistake and craft an appropriate solution for addressing or avoiding the problem.
At the program’s completion, participants will have an understanding of basic problem solving and the tools available to them for making better decisions.