This cultural intelligence and cross-cultural training course will:
- Increase participants’ cultural intelligence and appreciation for cultural differences.
- Provide an academic framework for understanding cultural diversity.
- Offer concrete tips for putting cultural diversity theory into practice.
- Prepare participants to work better with people from cultures different from their own.
The world is a global economy and most likely staying that way. Gone are the days of working only with people who grew up where and how you did. Sure, you may sit right next to someone who went to elementary school with you, but on your other side, you may find someone who spent his youth halfway around the globe.
Are you and your team able to navigate the multicultural workplace with little difficulty, or do you sometimes struggle to understand why others think and act in ways different from your own? The simple fact is, unlike the workplace of previous decades, people’s norms and expectations are more varied than ever.
Cultural Intelligence: Working Smarter in a Global Economy is an introductory cross-cultural training course designed to help participants understand how culture impacts behavior and how they can adapt their actions to realize better communication among colleagues, clients, and customers within a multicultural organization.
The program covers cultural differences in how people view relationships with others, variations in how different groups interpret what is said and not said, three distinct views of time, and divergent views on such topics as equality among people, roles, and rewards.
At this program’s conclusion, participants should be able to:
- Describe what culture is and the common elements all cultures share.
- Explain why cultural intelligence is important.
- Identify common communication roadblocks associated with cultural differences.
- Explain Geert Hofstede’s dimensions of culture.
- Describe Edward Hall’s work on time.
- Interpret and adjust communication for people from high-context cultures and low-context cultures.
- Explain variations in body language and paralanguage.
- Quickly reference additional information related to cross-cultural communication.
The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).