Course Highlights

This cross-cultural communication workshop will:

  • Explain how words and actions can have different meanings in different cultures.
  • Highlight ways cultures differ.
  • Share three frameworks (ADAPT, CONNECT, and RESPECT) for navigating cross-cultural conversations.
  • Offer language for acknowledging similarities and differences.
  • Suggest best practices for acknowledging communication mistakes.
  • Provide a model for confronting inappropriate behavior.

Course Overview

This half-day cross-cultural communication skills workshop addresses the skills people working in global teams need to work effectively. The program uses case studies and frameworks as the primary learning tools. This practical approach ensures that participants leave with skills they can implement immediately following the course.

Program Objectives

At this program’s conclusion, participants should be able to:

  • Explore how “yes” and other words and phrases can have different meanings.
  • Identify the challenges that can arise when people don’t have a shared understanding of what words and actions mean.
  • Discuss nine ways cultures can differ.
  • Apply three models for navigating cross-cultural differences.
  • Identify words and phrases to acknowledge cultural similarities and bridge divides.
  • Identify nine essential actions for owning cross-cultural communication errors.
  • Apply the CARE model to address cross-cultural breakdowns.

The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).

Workshop Outline

The Many Faces of “Yes”: Exploring Meaning

This program opens with a discussion about “yes” and the many meanings this three-letter word can have. The conversation serves as a springboard for a larger dialogue about how words and actions can be perceived differently across cultures.

Cracking the Code: Exploring Cultural Differences

Segment two focuses on nine ways cultures differ. From direct and indirect communication to views on leadership and management, we will explore both ends of the spectrum and how awareness can help people better navigate when they interact with people with experiences that differ from theirs.

Let’s Explore: A Few Case Studies

This part of the course introduces two case studies for participants to consider before we introduce the program’s tools and models. These scenarios allow participants to assess their innate abilities before working through proven structures.

Take Three: Clues and Cues for Promoting Understanding

In this portion of the program, we will introduce three frameworks for navigating conversations across cultures: ADAPT, CONNECT, and RESPECT. Participants will evaluate them and identify situations where they could apply one or all models. Following that exercise, we will share practical language for acknowledging similarities and differences. Participants will then tackle another case study.

Under the Microscope: Dissecting a Sincere Sorry

Sometimes, people make mistakes when communicating across cultures—this workshop segment shares best practices for acknowledging errors. Participants will then consider several scenarios and how they would address them.

Culture Crimes: Confronting Inappropriate Behavior

The final part of the course shares a model called CARE for confronting inappropriate behavior.

By the end of this case-based training course, participants should leave armed with tools they can put into immediate practice.