This conflict management course will:
- Introduce multiple conflict management models and well-known conflict resolution tools.
- Outline sources of conflict.
- Explore conflict resolution styles.
- Provide interpersonal communication language for managing conflict.
- Offer strategies for dealing with difficult people.
Despite our best intentions to get along with others, we don’t always want or need the same things. While some people see conflict as a healthy part of reaching a mutually accepted resolution, others find conflict uncomfortable. This down-to-earth program teaches participants practical skills for managing conflict and improving their workplace relationships. During this interactive course, we’ll explore a range of topics and tools: types of conflict, benefits of conflict, sources of disagreement, roles in conflict, conflict management models and processes, resolution styles, and skills for dealing with difficult people.
At the program’s conclusion, participants should be able to:
- Explain different types of disagreements.
- Identify sources of conflict.
- Describe Christopher Moore’s Conflict Circle.
- Articulate the benefits of conflict.
- Describe Stephen Karpan’s Drama Triangle and how to escape it.
- Outline a conflict resolution model.
- Employ interpersonal communication skills to manage conflict.
- Choose from five conflict management styles.
- Manage conflict with the difficult types of people most often found in the workplace.
The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of participant materials prior to the session(s).