Conflict Management Training
Managing Conflict at Work: Skills for Addressing Disagreement
This conflict management course will:
- Introduce multiple conflict management models and well-known conflict resolution tools.
- Outline sources of conflict.
- Explore conflict resolution styles.
- Provide interpersonal communication language for managing conflict.
- Offer strategies for dealing with difficult people.
Despite our best intentions to get along with others, we don’t always want or need the same things. While some people see conflict as a healthy part of reaching a mutually-accepted resolution, others find conflict uncomfortable. This down-to-earth program teaches participants practical skills for managing conflict and improving their workplace relationships. During this interactive course, we’ll explore a range of topic and tools: types of conflict, benefits of conflict, sources of disagreement, roles in conflict, conflict management models and processes, resolution styles, and skills for dealing with difficult people.
At the program’s conclusion, participants should be able to:
- Explain different types of disagreements.
- Identify sources of conflict.
- Describe Christopher Moore’s Conflict Circle.
- Articulate the benefits of conflict.
- Describe Stephen Karpan’s Drama Triangle and how to escape it.
- Outline a conflict resolution model.
- Employ interpersonal communication skills to manage conflict.
- Choose from five conflict management styles.
- Manage conflict with the difficult types of people most often found in the workplace.
The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of participant materials prior to the session(s).
Conflict Here, Conflict There: Identifying the Sources of Conflict
The Already Traveled Road: What’s Happened in the Past
Escaping Theater: Understanding the Drama Triangle
Plot a Course: Having a Plan
Interpersonal Skills: “I” Statements and Other Tools
Five Options: Adopting a Style
The Seven Umpers: Strategies for Dealing with Difficult People
- Full-Day Training Course
Onsite Training Course Reminders
Our instructor-led training courses are available to private groups. These workshops are not offered in a public seminar format. Please contact us to speak with a facilitator about your needs and bringing training to your organization.
We offer training in the following US states: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
We also travel to Africa, Australia and New Zealand, Asia, Canada, Central America, Continental Europe, the Middle East, and the United Kingdom.
Please contact us about your location.