Chat Agent Training

“We also appreciate how well prepared you (Phillip) are, and that the subject matter is addressed in substantive way that has real impact. Your style has that special something that really engages people.”

“I have been in several training sessions, and I have to say this has been the best one. We were all engaged in the topics. Regina’s materials were relevant to our jobs. She started on time, and the time flew by.”

“We cannot thank Stefanie enough for the fabulous presentation she delivered to our reception staff and directors of housing. We had plenty of great feedback from fellow colleagues regarding the presentation, and we’ve already had individuals implementing information they learned from the presentation. We sincerely appreciated all of Stefanie’s hard work delivering a quality presentation to a diverse group of individuals.”

“I liked that fact that we were kept busy – it never got boring.”

“Thomas Farley’s facilitation of the storytelling module was very engaging and effective. He started the session telling his own story. He asked participants to share their stories, and he respectfully critiqued them using this technique as a teaching tool.”

“It was a positive experience to have this training, very useful to understanding myself as a provider and patients. Laurie was engaging as a speaker. I learned to approach patient care differently seeing patients as different and not “difficult.” I took away key points and different strategies to use in my interactions with patients, just a matter of finding the time to make adjustments and implement these changes.”

“The workshop was appreciated very much, and you (Stefanie) were indeed a big hit. Thank you for all your support and value you brought this team. I look forward to another opportunity to work with you, you were an absolute delight.”

“I wanted to reach out to you regarding Phillip and what wonderful experience it was for our teams to have him as our facilitator for the team building and cross-cultural communication course last Friday. He’s a very talented and engaging trainer, and he was able to get even our toughest employees to participate. Everyone really liked Phillip and enjoyed the course.”

“Both sessions went great. They were informative and very interactive and Myla was able to engage the participants throughout the entire presentation. She is a wonderful instructor!”

“I heard a lot of positive feedback and several people approached me about your contact info for following up. I know we had a short amount of time for the training but I know I found it valuable and I think the rest of the group did too.”

“I just wanted to send out an email to express our appreciation for the service that Greg provided. He was a very motivated and inspirational speaker. We really, and I seriously mean this, enjoyed him. We are going to adapt some of our training procedures to fit his suggestions.”

“Great performance by Shawn! Shawn Doyle is a great presenter, and teaches you just by presenting himself.”

“Pamela and Business Training Works put together a wonderful training program for ACERTUS. Pamela was able to create a curriculum that completely met our needs on such a short timeline. I am looking forward to working with them again!”

“Thank you for yet another great presentation. Myla was wonderful and our team really appreciated the opportunity to work with her.”

“I would like to say that yesterday was simply amazing. Our team is very happy with the training and the content that was presented. Thomas was exactly who we needed to address our etiquette training needs. Our team was receptive and the activities were fun and engaging. I would definitely recommend Thomas to anyone looking to enhance their team with etiquette training.”

“Eduardo was an excellent facilitator. I took so much with me to apply to my job responsibilities that will enhance my thinking as I resolve difficult callers and issues. Eduardo was very interactive with the group and had excellent ideas to promote thinking and participation. He is the greatest facilitator I have ever worked with!”

“Kate rhymes with great, and that’s what she was.  This was a great class and Kate was the best. We recommend her every time. I took this class years ago with her and she makes the information stick.”

“Pamela was a gem! We really enjoyed it. The one main piece of feedback I got was they wanted more time.”

“Stefanie was upbeat, engaging, and relatable. She even kept the momentum going through an unexpected room change towards the end of our session. My colleagues cannot stop commenting how amazing the training was, and we are energized to put our new skills to work. Rave reviews all around!”

“Phillip was engaging and professional. I had many people who were in the session tell me that they enjoyed it.”

“Pamela did a great job of engaging our participants in the training. They all had very positive feedback about the day and Pamela specifically. She was approachable and easy to relate to and was able to illustrate the points in a way that the team understood.”

“I wasn’t sure what to expect and found it to be awesome. I am in business development and while I consider myself to be somewhat refined/savvy, I walked away with so many things to up my game while with clients and the number one lesson and tie back point is that it is 100% about making the client feel comfortable and special. What we do, how we act, how we present ourselves all feeds into that and our ultimate success as sales professionals.”

“Pamela was amazing and extremely personable. She made the groups feel very comfortable during the training.”

“The course was high-quality, first-class, first-rate, superior, fine, excellent and hence forth.  Charles’ way of teaching was pleasant, exceptional, superb, and commendable. My department will speak well about this course for a while. Thank you so much for the quality of training and attention to detail. We are excited to use the tools created by zombies. However, in all seriousness the course was facio delicias and nuntiisque (fun and informative in Latin). I look forward to using your company in the future.”

“Our customer service manager of 21 years stated that this training was the best and the most relevant class she attended in her career.”

“Greg Jones was a DYNAMITE presenter! He was fun, knowledgeable, and engaging and had our large group of 50+ people laughing and participating right up until the 5:00 PM end time. I am always impressed when a facilitator can keep a group engaged and involved WITHOUT using PPT and Greg did just that with his handouts, flip charting, storytelling and mixing up activities at table groups, teams, and with partners. We would love to have him back!”

“Stefanie is knowledgeable, credible, fun and engaging as a facilitator.”

“WOW – where do I begin!? Working with you both has been an outstanding experience throughout the entire process. Your flexibility from first contact was very valuable – we appreciate your willingness to participate in multiple teleconferences to align with KMG.

Your ability to link KMG’s message and philosophies to the lessons is what set you apart from your competitors.

Kate’s energy and willingness to meet as many of the attendees as possible and her ability to quickly build a rapport with folks established credibility and a safe environment. Everyone valued the ‘informalness’ of the key note.

The Tuesday workshop was phenomenal! I saw people taking notes that I never would have imagined would be engaged.

Fantastic result overall – thank you so very much!”

“It was a pleasure to work with Charlie last week. He was fantastic, and I have received great responses from the participants about the training!”

“Greg was awesome! Very informative and interactive. He got rave reviews from the participants.”

“Laurie, as always, was AMAZING!”

“Phillip, you are the best! Loved every minute and the fun interactive aspect of our workshop exceeded my expectation. Looking forward to the LA workshop next month.”

“Business Training Works made this project extremely easy for me. Not only did they customize content for us, but they delivered it well and provided a great train-the-trainer session. It was truly an effortless experience for us!”

“We did enjoy the class and yes, I am excited to work with you to bring in more. Charles is a great teacher, I would like to have him teach them.”

“Pamela is awesome. She has that perfect blend of knowledge, credibility, and personal skills to deliver very effective training across a wide variance of personalities.”

“I’m usually quiet in group discussions, but I enjoyed this course so much, I participated quite a bit.”

“Everyone really enjoyed it and came away with tools to help them be a stronger leader! Thank you, Greg!”

“As I sit here listening to Laurie, I am thinking that we couldn’t have asked for a better facilitator!!! Wanted to say a quick thank you for your exceptional “customer service” in dealing with us.”

“Yesterday’s workshop was both thoroughly enjoyable and tremendously beneficial. From all accounts, it was a productive, engaging, and substantive experience from which participants were able to glean significant professional insights and lessons for best practices in their field.”

“Pamela was very engaging. The training was well presented and held the group’s attention. The feedback I got from my staff was that it was useful not only in work but in their personal lives as well.”

“Board presentation went well. ”Excellent” according to our chairman. Thanks for your training.”

“We had an amazing day today! Everyone I spoke to during the day today said they were really enjoying the session (as did I). Charlie did a fantastic job. Thank you both for a great experience!”

“Thank you again for working with us last week. As always, the team loved the session, and I’ve been hearing great feedback. The change in the leadership team’s behavior, even since just last week, is noticeable. The executive team and I have literally had people coming up to us all week talking about how excited they are for the future, how they believe in where we are headed, and thanking us for what’s being done. As a business leader, this time period is truly a career highlight for me. I can’t thank you enough.”

“The course has been tremendously helpful to my staff, and I am very grateful for Regina’s knowledge and generosity. She really shared her talents and experience freely, and provided what was needed to reset our team dynamics.”

“Myla was very professional and brought subject matter expertise to the training. My team really respected her and had nothing but positive things to say about her.”

“The team was quite impressed with your materials and more importantly delivery style. I feel like we all took something positive away from the course which is all I can ever ask for.”

“In each of the sessions that ZMC has hired Business Training Works, I have learned something new — even with the same topic. This is the 10th session we have scheduled, and we always ask for Shawn.”

“Kate was a refreshing start to 2020! Very energetic and captivating the entire session. Moments of reflection, laughter, and engagement made this a great FLAG kickoff to the year!”

“Phillip was a great presenter. He kept the class moving forward and kept us all engaged and participating. We all got a lot out of the training and hope to have him back again for follow up.”

“Pamela Sumner is professional, warm, and highly educated. Her style translates to small groups as well as large formal settings. She is definitely an asset to BTW.”

“Thank you Kate, Chris, and Kathy! It was a pleasure working with you, and thank you for providing some valuable insights for our SES!”

“The training was amazing! Everyone was enthusiastic and we learned so much. They’re already asking when you’re coming back. You are a true gem!!”

“Laurie McIntosh brings her personal experience into the training which was invaluable.”

“I LOVED Kate. She was an incredible speaker and her ability to educate is a show stopper. Learning about my own communication style was invaluable and I truly believe that I am going to use this information for the rest of my professional career.”

“A pleasure doing business with Business Training Works on our seminar.”

“Shawn was an excellent facilitator. After our class he took the time to look over the questions we use during our interview and provided positive feedback. I highly recommend Shawn and this course, ‘How to Interview and Hire Well’.”