Real-World Etiquette: Modern Manners for Today's Business World and Beyond
Available Formats: Full-Day Training Course
This business etiquette course will:
Define professional behavior and suggest standards for appearance, actions, and attitude in a business environment.
Explain different communication styles and how to adjust to each.
Prepare participants to handle a variety of social and business situations: networking events, business meetings, business meals, and more.
Thoroughly review dining etiquette for everything from casual buffets to formal dinners.
Review the essentials of online and offline business networking.
Discuss workplace appearance for any dress code.
Learn how to take your professionalism to the next level during this no-nonsense, hands-on training program. This program addresses communication styles, networking, dining etiquette, meeting etiquette, tipping etiquette, travel etiquette, email etiquette, voicemail etiquette, business cocktail party etiquette, wardrobe etiquette, and more. We designed this program specifically for groups that want to polish their skills and improve their professional image. When you schedule this workshop, know that we will send you someone engaging, entertaining, and fun. You can expect information presented in a humorous, relaxed style that cuts to the heart of modern professionalism.
At this program’s conclusion, participants should be able to:
Explain the four basic behavioral styles and how to adapt to each.
Describe appropriate office dress.
Demonstrate effective self-introductions, introductions of others, and small talk.
Successfully navigate a business meal.
Develop an action plan to improve personal professionalism.
The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).
The Communication Jungle: Understanding Different Communication Styles
This course begins with Business Training Works’ signature diagnostic tool, The Communication Jungle, with which participants learn to identify their own behavioral styles and those of their coworkers and clients in order to adjust for better communication. This feature is beneficial for all who wish to get along better with different kinds of people.
Communication Etiquette: Saying and Doing the “Right” Things
Creating a dynamic self-introduction, introducing others, improving listening skills, wearing proper business attire, using grammatically correct language, and practicing good telephone behavior all contribute to first-rate business communication. In this unit, participants will have an opportunity to fine tune their business communication skills.
Gracious Host, Gracious Guest: The Art and Science of Entertaining
From a seven-course meal to fast food, this section covers all aspects of dining etiquette. It explains the duties of a host and those of a guest. More important, it provides the answers to some of the trickiest business entertaining situations. What do you do when you have been invited to dinner but your host shows no sign of paying the bill? What do you do if you spill food on your dinner companion? For maximum effectiveness, clients may opt to include a practice dining session with this program.
Etiquette on the Move: Business Travel, Parties, Tradeshows, and More
How much to tip, when to tip, when to hand out business cards, and other similar situational questions often frustrate unsavvy business people. This component explores common and not-so-common business situations and explains what to do in each instance. At the client’s request, international etiquette may be included in this discussion.
Dress for Success: Looking Your Best
Creating a positive visual impression is often as important as demonstrating effective verbal and listening skills. In this concluding lesson, participants will play fashion critic by identifying appropriate and inappropriate work attire in a series of photographs. This visual approach helps participants understand the difference between simply complying with a dress code versus looking their best. Emphasis is placed on appearing clean, well groomed, and appropriately dressed without their having to spend a fortune.
At the program’s conclusion, participants will have an understanding of communication and business etiquette. Most importantly, they will know how to handle some of the most difficult situations with style, grace, and professionalism.
A partner who will ask questions about your goals and objectives.
An opportunity to have a tailoring call and to speak with the program facilitator prior to a workshop.
Interactive facilitation conducted by someone who has a deep understanding of adult learning and the topic at hand.
A post-training web-based skills check-in meeting if desired.
People behind the scenes who will work to make our relationship a success.
You won’t get:
A workshop leader who sells products during class time.
A talking head with a PowerPoint presentation and not much else.
Lecture-based training that’s too academic, not practical, and doesn’t connect to life in the workplace.
The sense that you are a number, a transaction, or a cog in a machine.
Onsite Training Course Reminders
Our instructor-led training courses are available to private groups. These workshops are not offered in a public seminar format. Please contact us to speak with a facilitator about your needs and bringing training to your organization.
Questions This Page Answers About Etiquette Training
What is etiquette training?
Where can I find a course on professional behavior for a group of executives?
Who offers onsite business etiquette training?
Where can I find a course on professional presence for my team?
How can I provide my employees with the knowledge they need to represent our organization in a professional manner?
Who offers an etiquette program that is fun and interactive?
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Geri T., VP Human Resources, Hamburg Süd NA
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Mia C., Division Chief, Business Management, US Mint
“We cannot thank Stefanie enough for the fabulous presentation she delivered to our reception staff and directors of housing. We had plenty of great feedback from fellow colleagues regarding the presentation, and we’ve already had individuals implementing information they learned from the presentation. We sincerely appreciated all of Stefanie’s hard work delivering a quality presentation to a diverse group of individuals.”
Kristy C., Executive Assistant, Oak Park Place
“Stefanie is knowledgeable, credible, fun and engaging as a facilitator.”
Kelly D., Training and Development Program Specialist, Major US Insurance Company
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Training Participant, FEMA
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Maria F., Learning Consultant, Independence Blue Cross
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Monica S., Sr. Admin, Longwood Gardens
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Jim D., Plover Plant Manager, Ingredion Inc.
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Valerie R., Employee Training Specialist, U.S. Department of Justice
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Helen J., Mission Systems, Collins Aerospace
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Pam B., L&D Manager, Linden Lab
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Donald M., BHS Corrugated
“I would like to say that yesterday was simply amazing. Our team is very happy with the training and the content that was presented. Thomas was exactly who we needed to address our etiquette training needs. Our team was receptive and the activities were fun and engaging. I would definitely recommend Thomas to anyone looking to enhance their team with etiquette training.”
Cindy T., Administrative Assistant, Cutanea LIfe Sciences
“Thomas Farley’s facilitation of the storytelling module was very engaging and effective. He started the session telling his own story. He asked participants to share their stories, and he respectfully critiqued them using this technique as a teaching tool.”
Patricia K., Lockheed Martin RMS
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Lianne W., Corona University, Naval Surface Warfare Center – Corona
“I wanted to reach out to you regarding Phillip and what wonderful experience it was for our teams to have him as our facilitator for the team building and cross-cultural communication course last Friday. He’s a very talented and engaging trainer, and he was able to get even our toughest employees to participate. Everyone really liked Phillip and enjoyed the course.”
Amber K., Senior HR Manager, Clarion US
“We did enjoy the class and yes, I am excited to work with you to bring in more. Charles is a great teacher, I would like to have him teach them.”
Cathy B., Sr. Analyst, Freddie Mac
“I wasn’t sure what to expect and found it to be awesome. I am in business development and while I consider myself to be somewhat refined/savvy, I walked away with so many things to up my game while with clients and the number one lesson and tie back point is that it is 100% about making the client feel comfortable and special. What we do, how we act, how we present ourselves all feeds into that and our ultimate success as sales professionals.”
Course Participant, North American
“Thank you again for working with us last week. As always, the team loved the session, and I’ve been hearing great feedback. The change in the leadership team’s behavior, even since just last week, is noticeable. The executive team and I have literally had people coming up to us all week talking about how excited they are for the future, how they believe in where we are headed, and thanking us for what’s being done. As a business leader, this time period is truly a career highlight for me. I can’t thank you enough.”
Susan P., Firm Administrator, PSK LLP
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Saba B., Project Coordinator, Peel Addiction Assessment & Referral Centre
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Christy S., Sr International Business Development Manager, Zippo Manufacturing Company
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Shelby C., Scientist, L’Oreal USA
“Phillip was a great presenter. He kept the class moving forward and kept us all engaged and participating. We all got a lot out of the training and hope to have him back again for follow up.”
Gina J., Executive Analyst, City of Klamath Falls
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Liz B., Manager, Duluth Public Works and Utilities
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Sharon M., Quality Manager, Northern Valley Indian Health
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Workshop Participant, Knowles Corporation
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Robin A., Manager, Talent Development thyssen-krupp Elevator
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Tom B., Training Specialist, ACERTUS
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Jugo D., Graham Packaging Company
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Robyn M., National Inside Sales Manager, U.S. Tsubaki
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Shane S., General Manager, Aero-Flite, Inc.
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Jillian W., Cavender’s
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Jonathan T., Employee Development Specialist USCPSC
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Mr. Simon B., R.E. Carroll Inc.
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Rachel H., Director, Nurture Nature Foundation
“The workshop was appreciated very much, and you (Stefanie) were indeed a big hit. Thank you for all your support and value you brought this team. I look forward to another opportunity to work with you, you were an absolute delight.”
Paulette B., Personnel Services Supervisor, St. Johns County Board of County Commissioners
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Michael O., Staff Relations Representative, The Cheesecake Factory
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Moneke K., Administrative Coordinator, USPS
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Kelly D., Training and Development Program Specialist, Major US Insurance Company
“Laurie, as always, was AMAZING!”
Alexandra N., Training & Development Manager, Simon Kucher & Partners
“WOW – where do I begin!? Working with you both has been an outstanding experience throughout the entire process. Your flexibility from first contact was very valuable – we appreciate your willingness to participate in multiple teleconferences to align with KMG.
Your ability to link KMG’s message and philosophies to the lessons is what set you apart from your competitors.
Kate’s energy and willingness to meet as many of the attendees as possible and her ability to quickly build a rapport with folks established credibility and a safe environment. Everyone valued the ‘informalness’ of the key note.
The Tuesday workshop was phenomenal! I saw people taking notes that I never would have imagined would be engaged.
Fantastic result overall – thank you so very much!”
Kale B., Global Quality-CI Manager, KMG Chemicals
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Scherriea K., Senior Human Resources Officer, Grand Bahama Shipyard Ltd.
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Carole M. Manager, Laboratory Inspection Training Program, Cement and Concrete Training Laboratory
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Yolanda P., USDA
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CEO of a US-based Hospitality Group (after receiving Executive Presentation Skills Training)
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Course Participant, SmithBucklin
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Kathleen B., Aquanima
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Kaisha W., HR Training Coordinator, Natgasoline LLC.
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Training Participant, Major US Insurance Company
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Brian Howard, Training, Coordinator, LM Wind Power Blades
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Elizabeth T., Assistant Professor, Baylor College of Medicine
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Shirley B., President, Universal Cargo Management
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Irene R., International Business Development Coordinator, Zippo Manufacturing Company
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Training Participant, Major US Insurance Company
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Hugh H., Director of Program Development, Friends of Crown Heights Educational Centers Inc.
BUSINESS ETIQUETTE TRAINING
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