Real-World Etiquette: Modern Manners for Today's Business World and Beyond
Available Formats: Full-Day Training Course
This business etiquette course will:
Define professional behavior and suggest standards for appearance, actions, and attitude in a business environment.
Explain different communication styles and how to adjust to each.
Prepare participants to handle a variety of social and business situations: networking events, business meetings, business meals, and more.
Thoroughly review dining etiquette for everything from casual buffets to formal dinners.
Review the essentials of online and offline business networking.
Discuss workplace appearance for any dress code.
Learn how to take your professionalism to the next level during this no-nonsense, hands-on training program. This program addresses communication styles, networking, dining etiquette, meeting etiquette, tipping etiquette, travel etiquette, email etiquette, voicemail etiquette, business cocktail party etiquette, wardrobe etiquette, and more. We designed this program specifically for groups that want to polish their skills and improve their professional image. When you schedule this workshop, know that we will send you someone engaging, entertaining, and fun. You can expect information presented in a humorous, relaxed style that cuts to the heart of modern professionalism.
At this program’s conclusion, participants should be able to:
Explain the four basic behavioral styles and how to adapt to each.
Describe appropriate office dress.
Demonstrate effective self-introductions, introductions of others, and small talk.
Successfully navigate a business meal.
Develop an action plan to improve personal professionalism.
The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).
The Communication Jungle: Understanding Different Communication Styles
This course begins with Business Training Works’ signature diagnostic tool, The Communication Jungle, with which participants learn to identify their own behavioral styles and those of their coworkers and clients in order to adjust for better communication. This feature is beneficial for all who wish to get along better with different kinds of people.
Communication Etiquette: Saying and Doing the “Right” Things
Creating a dynamic self-introduction, introducing others, improving listening skills, wearing proper business attire, using grammatically correct language, and practicing good telephone behavior all contribute to first-rate business communication. In this unit, participants will have an opportunity to fine tune their business communication skills.
Gracious Host, Gracious Guest: The Art and Science of Entertaining
From a seven-course meal to fast food, this section covers all aspects of dining etiquette. It explains the duties of a host and those of a guest. More important, it provides the answers to some of the trickiest business entertaining situations. What do you do when you have been invited to dinner but your host shows no sign of paying the bill? What do you do if you spill food on your dinner companion? For maximum effectiveness, clients may opt to include a practice dining session with this program.
Etiquette on the Move: Business Travel, Parties, Tradeshows, and More
How much to tip, when to tip, when to hand out business cards, and other similar situational questions often frustrate unsavvy business people. This component explores common and not-so-common business situations and explains what to do in each instance. At the client’s request, international etiquette may be included in this discussion.
Dress for Success: Looking Your Best
Creating a positive visual impression is often as important as demonstrating effective verbal and listening skills. In this concluding lesson, participants will play fashion critic by identifying appropriate and inappropriate work attire in a series of photographs. This visual approach helps participants understand the difference between simply complying with a dress code versus looking their best. Emphasis is placed on appearing clean, well groomed, and appropriately dressed without their having to spend a fortune.
At the program’s conclusion, participants will have an understanding of communication and business etiquette. Most importantly, they will know how to handle some of the most difficult situations with style, grace, and professionalism.
A partner who will ask questions about your goals and objectives.
An opportunity to have a tailoring call and to speak with the program facilitator prior to a workshop.
Interactive facilitation conducted by someone who has a deep understanding of adult learning and the topic at hand.
A post-training web-based skills check-in meeting if desired.
People behind the scenes who will work to make our relationship a success.
You won’t get:
A workshop leader who sells products during class time.
A talking head with a PowerPoint presentation and not much else.
Lecture-based training that’s too academic, not practical, and doesn’t connect to life in the workplace.
The sense that you are a number, a transaction, or a cog in a machine.
Onsite Training Course Reminders
Our instructor-led training courses are available to private groups. These workshops are not offered in a public seminar format. Please contact us to speak with a facilitator about your needs and bringing training to your organization.
Questions This Page Answers About Etiquette Training
What is etiquette training?
Where can I find a course on professional behavior for a group of executives?
Who offers onsite business etiquette training?
Where can I find a course on professional presence for my team?
How can I provide my employees with the knowledge they need to represent our organization in a professional manner?
Who offers an etiquette program that is fun and interactive?
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Christy S., Sr International Business Development Manager, Zippo Manufacturing Company
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Pam B., L&D Manager, Linden Lab
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Robyn M., National Inside Sales Manager, U.S. Tsubaki
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Moneke K., Administrative Coordinator, USPS
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Susan P., Firm Administrator, PSK LLP
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Gina J., Executive Analyst, City of Klamath Falls
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Irene R., International Business Development Coordinator, Zippo Manufacturing Company
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Michael O., Staff Relations Representative, The Cheesecake Factory
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Kelly D., Training and Development Program Specialist, Major US Insurance Company
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Lianne W., Corona University, Naval Surface Warfare Center – Corona
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Patricia K., Lockheed Martin RMS
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Jim D., Plover Plant Manager, Ingredion Inc.
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Amber K., Senior HR Manager, Clarion US
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Training Participant, FEMA
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Shane S., General Manager, Aero-Flite, Inc.
“I would like to say that yesterday was simply amazing. Our team is very happy with the training and the content that was presented. Thomas was exactly who we needed to address our etiquette training needs. Our team was receptive and the activities were fun and engaging. I would definitely recommend Thomas to anyone looking to enhance their team with etiquette training.”
Cindy T., Administrative Assistant, Cutanea LIfe Sciences
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Shirley B., President, Universal Cargo Management
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Cathy B., Sr. Analyst, Freddie Mac
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Training Participant, Major US Insurance Company
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Valerie R., Employee Training Specialist, U.S. Department of Justice
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Training Participant, Major US Insurance Company
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Geri T., VP Human Resources, Hamburg Süd NA
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Donald M., BHS Corrugated
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Maria F., Learning Consultant, Independence Blue Cross
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Paulette B., Personnel Services Supervisor, St. Johns County Board of County Commissioners
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Jillian W., Cavender’s
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Mr. Simon B., R.E. Carroll Inc.
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Rachel H., Director, Nurture Nature Foundation
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Kaisha W., HR Training Coordinator, Natgasoline LLC.
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Scherriea K., Senior Human Resources Officer, Grand Bahama Shipyard Ltd.
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Workshop Participant, Knowles Corporation
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Kristy C., Executive Assistant, Oak Park Place
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Brian Howard, Training, Coordinator, LM Wind Power Blades
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Jugo D., Graham Packaging Company
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Helen J., Mission Systems, Collins Aerospace
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Elizabeth T., Assistant Professor, Baylor College of Medicine
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Mia C., Division Chief, Business Management, US Mint
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Monica S., Sr. Admin, Longwood Gardens
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Liz B., Manager, Duluth Public Works and Utilities
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Course Participant, SmithBucklin
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Yolanda P., USDA
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Hugh H., Director of Program Development, Friends of Crown Heights Educational Centers Inc.
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Alexandra N., Training & Development Manager, Simon Kucher & Partners
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Kathleen B., Aquanima
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Kelly D., Training and Development Program Specialist, Major US Insurance Company
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Your ability to link KMG’s message and philosophies to the lessons is what set you apart from your competitors.
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Fantastic result overall – thank you so very much!”
Kale B., Global Quality-CI Manager, KMG Chemicals
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Jonathan T., Employee Development Specialist USCPSC
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Sharon M., Quality Manager, Northern Valley Indian Health
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Tom B., Training Specialist, ACERTUS
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BUSINESS ETIQUETTE TRAINING
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