Course Outcomes

This workplace etiquette course will:

  • Explain how expectations of workplace behavior and social behavior can differ.
  • Review to-dos and taboos of interacting with coworkers and customers.
  • Define appropriate workplace attire and the benefits of looking professional on the job.
  • Describe how organizational skills and effective time management can make or break a professional reputation.

Course Overview

Tired of navigating the murky waters of workplace etiquette? “Cubicle Conundrums: Understanding Basic Business Etiquette and Workplace Civility” goes beyond the cubicle, offering a modern guide to professionalism and civility in today’s diverse work environments.

While the office landscape may have changed, the importance of clear communication, respectful conduct, and a strong professional presence remains constant. This program is designed for everyone, from those new to the workforce to seasoned veterans looking for a refresher.

Program Objectives

At this program’s conclusion, participants should be able to:

  • Define appropriate and inappropriate office behavior.
  • Describe how professionalism can vary from one workplace to another.
  • Explain the professional image cycle.
  • Identify words to serve as image targets and their associated behaviors.
  • Rephrase blunt wording for more professional communication.
  • Demonstrate professional and unprofessional non-verbal communication.
  • Outline best practices for using email, the telephone, and texts in the workplace.
  • Describe twenty-one ideas for managing time and projecting an image of productivity.
  • Explain professional appearance.
  • Self-assess current behaviors.

The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).

Workshop Outline

Choices Not Chances: Social Versus Professional Behavior

This course begins with a fun and fast-paced discussion about basic business behavior.  Working through a series of interactive exercises, participants will identify behaviors appropriate for the workplace and those that detract from a professional environment. 

Know Where You’re Going: Setting Your Professional Sights

No matter where you work or what you do, having a plan is important.  During this workshop segment, we will explore personal values, career mapping, and behaviors that “advertise” professionalism.  By the conclusion of this part of the program, participants should have a clear understanding of their workplace strengths, values, short-term goals, and how their behavioral choices influence how others perceive them.

Communication Know-How: Civility in Person, on the Phone, and Via Email

Few people want to sound rude or act in a way that alienates others.  However, countless times each day, someone somewhere in some workplace manages to communicate in a way that upsets, angers, or offends others.  This part of the program covers best practices for communicating in person, over the phone, and via email. 

On Time and On Track: Keys to Basic Time Management

Knowing what’s appropriate to say at work is only one piece of the professionalism puzzle. Your professional reputation will suffer if your workspace is a hazard zone and you have difficulty completing tasks and managing your time.  This course segment shares practical tips for getting “the right things” done when there is too much to do, prioritizing multiple tasks, managing work and home life, and setting achievable goals.

Dress for Success: Looking Your Best

If you don’t package yourself well, convincing others you are the confident and competent person your work product suggests is difficult.  In this final part of the course, we will examine the idea of personal branding and workplace appearance.  We will discuss the difference between dress code compliance and dressing for success and how to look great without breaking the bank.

Upon completion of the training program, participants should have a clear understanding of workplace etiquette and civility, best practices for communicating with others, basic time management, and how to look appropriate on the job.