This online program addresses customer service basics. The course comprises seven units: the importance of customer service, basic tactics for giving good service, body language and customer service, service-friendly vocabulary, listening skills, techniques for dealing with difficult people and challenging situations, the importance of measuring service, and stress management.
Learn the fundamentals of what managers need to know to successfully manage the customer service experience. This online course looks at how some of the best companies create a service experience, and it takes a close look at the metrics they use to quantify their performance. Additionally, this program discusses customer expectations and interactions.
This online email etiquette course is based on our popular onsite offering on the same subject. The program takes about an hour to complete and addresses such topics as conducting an audience analysis, choosing a meaningful subject line, using accessible vocabulary, writing and formatting for clarity, avoiding common grammatical errors, and staying mindful of the law as it relates to digital correspondence.
ONLINE CUSTOMER SERVICE COURSES
BUSINESS TRAINING WORKS