Course Overview

This course aims to equip managers and decision-makers with the knowledge and skills to resolve workplace and interpersonal conflicts by applying established negotiation principles and strategies. Learners will delve into the key aspects of Dispute Settlement Negotiation, supported by engaging content such as games, videos, interactive exercises, and case studies.

Program Objectives

After completing this course, learners should be able to:

  • Differentiate between Dispute Settlement Negotiation (DSN) and Deal Making Negotiation (DMN).
  • Discuss the pros and cons of negotiation as a conflict resolution method compared to other strategies.
  • Understand the role of BATNA in Dispute Settlement Negotiation. • Identify the typical sources of personal and workplace conflict.
  • Understand the process of conflict diagnosis.
  • Recognize the five conflict management styles as per the Thomas-Kilmann Conflict Mode Instrument (TKI).
  • Acknowledge the primary barriers to cooperative resolution and strategies to overcome them.
  • Outline how to formulate a strategy and conduct an interest assessment.
  • Recognize the crucial role of active listening in negotiation.
  • Define ZOPA and its relevance in Dispute Settlement Negotiation.
  • Understand how identifying diverse negotiation currencies can help break negotiation deadlocks.
  • Differentiate between “sacred” and “pseudo-sacred” values.
  • Implement the principles of Dispute Settlement Negotiation in real-world situations.
  • Target Audience This course is intended for managers tasked with negotiating to resolve workplace conflicts.

Target Audience

This course is designed for those people wishing to improve their understanding of dispute resolution.



Estimated Hours to Complete


Pricing and Enrollment Information

$79.00 (US) per seat

Access Time

90 Days