Course Overview

Whether adopting new technology or adapting to a drastic shift in an organization’s core focus, managers play a fundamental role in effecting changes. Based on D. Quinn Mills’ book, Leadership: How to Lead, How to Live, a text used at Harvard Business School, this course addresses the key issues managers face in a dynamic environment. By understanding the steps in effecting change and how to overcome resistance, a manager can successfully lead change at various levels of an organization.

Program Objectives

After completing this course, learners should be able to:

  • Discuss organizational change and the forms it can take.
  • Describe Kotter’s eight-step process recommended for implementing change successfully.
  • Outline Lewin’s model of change and discuss its limitations.
  • Identify the factors a leader or manager can employ to promote change.
  • Discuss the underpinnings of resistance to change and how to overcome it.
  • Describe the five-step ADKAR model for change management.
  • Discuss the three steps of the Cisco Change Roadmap.
  • Understand strategic change and mastering a changing environment.

Target Audience

This course is designed for leaders and managers who wish to learn how to lead and manage change.


Learners should have a basic knowledge of, and experience with, leading and managing within an organization.

Estimated Hours to Complete


Pricing and Enrollment Information

$79.00 (US) per seat

Access Time

90 Days