Course Overview

This course addresses the basics of good business writing. The ideas, techniques, and checklists in this program apply to all forms of written workplace communication: emails, memos, reports, brochures, proposals, presentations, catalogs, and websites.

Topics include formal and informal outlining techniques, methods for isolating the main message in a text, editing tactics for improving clarity and reducing unnecessary words and jargon.

Program Objectives

After completing this course, learners should be able to:

  • Recognize the difference between ineffective and effective writing.
  • List and define four major factors of effective writing (clarity, tone, organization, and delivery).
  • Recognize the role of the audience in effective communication and the importance of understanding an audience’s needs.
  • Employ formal and informal outlining techniques.
  • Use techniques for overcoming writer’s block.
  • Recognize the importance and dangers of writing quickly.
  • Revise to eliminate wordiness, unnecessary phrases, redundancy, and jargon.
  • Write more effective emails and recognize the appropriate use of email in an organizational setting.
  • Employ checklists for organizing, writing, and revising.

Target Audience

This course is designed for adult learners interested in improving their written communication skills.



Estimated Hours to Complete


Pricing and Enrollment Information

$99.00 (US) per seat

Access Time

90 Days