Virtual Delegation Skills Course

Course Highlights

This online instructor-led delegation skills course will:

• Explain the purpose and benefits of delegation for managers and their teams.
• Offer tools to help managers assess their delegation readiness and effectiveness.
• Provide a framework for determining which tasks to delegate and how to communicate expectations clearly.
• Discuss strategies for avoiding common delegation mistakes and preventing reverse delegation.
• Explore how delegation can be used to develop and empower team members.

Course Overview

This instructor-led delegation skills course builds on “Six Core Principles: What Every Manager Should Know” and introduces the essential process and value of delegation. It is typically the third segment of a six-session program called “The Right Combination: Mix-and-Match Management Training Program.”

The program takes a deep dive into the principles of effective delegation and its connection to team empowerment and productivity. Participants begin by examining the benefits of delegation, such as increased productivity and the professional development of team members. Using a self-assessment called the Delegation Quotient (DQ), managers will evaluate their current approach to delegation and reflect on how personal values and attitudes influence their decisions.

The course then transitions to task identification, where participants will learn how to match tasks to delegation levels, ensuring that assignments are made based on complexity and trust. Participants will also learn the key information they must communicate when delegating tasks—covering topics such as deadlines, desired outcomes, and available resources.

Once participants have identified tasks to delegate, they will explore the conversation framework, focusing on planning and structuring the delegation dialogue to ensure mutual understanding and commitment. To solidify this, the course also addresses common delegation pitfalls and how to avoid them, ensuring smooth execution and accountability.

Lastly, the program ties delegation back to the core principles of the Six Core Principles module, emphasizing how thoughtful delegation fosters a culture of engagement, trust, and ongoing development.

Program Objectives

At this program’s conclusion, participants should be able to:

• Define delegation and identify the different levels of delegation based on complexity and trust.
• Explain how personal values and attitudes impact delegation decisions.
• Describe valid reasons why some tasks should not be delegated.
• Discuss common barriers that prevent effective delegation.
• Avoid common mistakes managers make when delegating tasks.
• Assess their personal delegation effectiveness using a “Delegation Quotient” (DQ).
• Demonstrate the steps of effective delegation through role-play and case studies.
• Prevent reverse delegation (when delegated tasks end up back with the manager).
• Use delegation as a tool to engage and develop team members.

Program Modules

• Why Delegate: The Payoffs
• DQ and Values: Attitudes Toward Delegation
• Task Identification: What to Delegate and at What Level
• The Facts: Information to Communicate During Delegation
• The Framework: Conversation Planning
• Troubleshooting: Pitfall Avoidance
• The Core and Delegation: How They Tie Together

Target Audience

This virtual training program is designed for groups that want to:

• Strengthen managers’ and supervisors’ delegation skills.
• Foster a culture of trust, empowerment, and accountability within teams.
• Improve productivity by ensuring the right tasks are in the right hands.
• Develop team members by providing them with opportunities to grow through delegated responsibilities.

Suggested Format

• Two-Hour Virtual Training Course

Questions This Course Answers About Delegation Skills Training

• Where can I find an online instructor-led management training program for my team?
• My team is dispersed, and I would like to offer them management training. Who has an online program I can schedule?
• I would like a customizable management training program for my leadership team. Who offers this?