Virtual Employee Counseling Skills Course

Course Highlights

This online instructor-led counseling skills course will:

• Explain when and how to have corrective conversations.
• Explore common reasons why employees may not perform as expected.
• Provide strategies for addressing a range of negative workplace behaviors.
• Teach best practices for preparing for and conducting corrective conversations.
• Offer tools for handling different employee reactions during counseling.
• Identify situations that may require intervention beyond counseling.

Course Overview

This instructor-led counseling skills course builds on “Six Core Principles: What Every Manager Should Know” and introduces the essential process and value of corrective conversations. It is typically the fifth segment of a six-session program called “The Right Combination: Mix-and-Match Management Training Program.”

In this session, participants will explore why employees sometimes fall short of expectations and how to address performance issues through corrective conversations. The course covers the common reasons behind poor performance and provides tools to help managers recognize when counseling is the right approach. Participants will also learn to prepare for these challenging discussions, ensuring they take place in the right environment and at the appropriate time.

Throughout the program, participants will explore best practices for counseling, including a step-by-step approach to structuring conversations and addressing 21 specific negative workplace behaviors. The course will also cover how to handle various reactions during counseling, as well as how to recognize when a situation goes beyond what a corrective conversation can resolve. By the end of the program, participants will have the skills to confidently navigate these conversations and foster a more productive and positive workplace.

Program Objectives

At this program’s conclusion, participants should be able to:

• Describe the common reasons why people don’t do what they are supposed to do.
• Recognize factors that can set the stage for negative performance.
• Explain when to have a corrective conversation.
• Discuss tactics for addressing 21 negative workplace behaviors.
• Follow best practices for preparing for and having corrective conversations.
• Handle a range of reactions.
• Recognize problems that go beyond a counseling solution.

Program Modules

• The Right Time and Place: When to Counsel
• Best Foot Forward: Skill Factors That Make a Difference
• Model Performance: Plotting a Counseling Session
• A Range of Reactions: Preparation Counts
• The Core and Counseling: How They Tie Together

Target Audience

This virtual training program is designed for groups that want to:

• Improve managers’ ability to handle performance-related conversations.
• Strengthen their team by addressing negative workplace behaviors.
• Equip leaders with the skills needed to manage a range of reactions in corrective discussions.
• Develop a structured approach to handling counseling sessions effectively.

Suggested Format

• Two-Hour Virtual Training Course

Questions This Course Answers Employee Counseling Skills Training

• Where can I find an online instructor-led program to teach corrective counseling skills?
• My managers struggle with handling performance issues. Who offers training that covers corrective conversations?
• I’m looking for customizable management training that includes performance counseling. Who provides that?