Virtual Employee Coaching Skills Training

Course Highlights

This online instructor-led coaching skills course will:

• Define coaching and its essential role in employee development.
• Debunk common myths about coaching.
• Provide tools for managers to ask effective questions that guide employees toward growth.
• Offer frameworks for structuring coaching conversations.
• Explore the connection between empathy and coaching, focusing on active listening and feedback.

Course Overview

This instructor-led coaching skills course builds on “Six Core Principles: What Every Manager Should Know” and introduces the essential process and value of coaching. It is typically the fourth segment of a six-session program called “The Right Combination: Mix-and-Match Management Training Program.”

The program emphasizes the role of coaching as a tool for continuous improvement and employee development. Managers will learn how coaching differs from other management activities, such as mentoring or advising, and how it plays a crucial role in fostering a culture of growth and accountability. Participants will explore coaching frameworks and techniques, including how to ask powerful questions that drive employee reflection and self-improvement.

Additionally, the course highlights the importance of empathy in coaching, teaching managers how to listen actively and provide feedback that aligns with organizational, departmental, and personal goals. Through practical exercises and role-play scenarios, participants will develop their coaching skills and learn how to support their team members in achieving peak performance. The program also ties coaching back to the core management principles, reinforcing its value in building strong, productive teams.

Program Objectives

At this program’s conclusion, participants should be able to:

• Define what coaching is and is not.
• Discuss common myths associated with coaching.
• Explain the role of coaching in continuous improvement.
• Ask a range of questions to guide employees.
• Use a variety of coaching frameworks.
• Describe the empathy-coaching connection.
• Demonstrate active and empathetic listening.
• Connect feedback to organizational, departmental, or personal goals.

Program Modules

• The Coaching Mindset and Payoff: The Continuous Improvement Culture
• Coaching Models: Available Frameworks
• Powerful Questions: A Bank of Asks
• Performance Alignment: Corrective Coaching
• The Core and Coaching: How They Tie Together

Target Audience

This virtual training program is designed for groups that want to:

• Improve managers’ ability to coach employees for growth and performance improvement.
• Strengthen communication between managers and their teams.
• Foster a continuous improvement culture through coaching conversations.
• Build trust and accountability in the workplace through empathetic and active listening.

Suggested Format

• Two-Hour Virtual Training Course

Questions This Course Answers About Coaching Skills Training

• Where can I find an online instructor-led coaching skills program for my team?
• My managers struggle with providing consistent coaching. Who offers a course that can help?
• I’m looking for a customizable management training program. Who offers one that includes coaching as a key component?