Virtual Management Skills Course

Course Highlights

This virtual training course for managing for engagement will:

• Outline six fundamental management principles that drive employee engagement.
• Discuss how a manager’s choices directly affect employee engagement.
• Share best practices for delegating, coaching, and holding people accountable.
• Suggest ideas for making time for one-on-one meetings and other management activities.

Course Overview

People who lead engaged workforces understand the benefits an initiative-taking staff can bring to their organizations. Employee turnover decreases, customer satisfaction increases, profitability improves, and incidents like theft, workplace injuries, and absenteeism decline. Additionally, employees who feel engaged at work experience greater job satisfaction compared to those who are disengaged or simply going through the motions.

This two-part virtual program addresses the essential skills managers need to foster employee engagement. The course builds on six core management principles: balancing people, process, and product; showing appreciation; asking the right questions; reducing ambiguity; setting performance targets; and communicating clearly, concisely, and with an appropriate amount of compassion. Each segment lasts approximately two hours. The program can be delivered in one day with a break between segments or across consecutive or nonconsecutive days.

Segment One Objectives

At this segment’s conclusion, participants should be able to:

• Explain six management principles that drive engagement.
• Identify characteristics of effective and ineffective managers.
• Choose brain-friendly communication.
• Explain the elements of a good one-on-one meeting.
• Identify questions to better understand direct reports.
• Articulate the benefits of delegation.
• Explain what to delegate and what not to delegate.
• Describe good delegation practices.
• Use questions rather than statements to shape employee thinking.

Segment One Modules

• Give and Take: The Motivated Workforce
• Grey Matters: The Adult Brain at Work
• One on One: Communication Fundamentals
• Clear and Correct: Delegation Skills
• From Tell to Ask: Questioning for Development

Segment Two Objectives

At this segment’s conclusion, participants should be able to:

• Recognize “A” behavior and results.
• Deliver meaningful positive feedback.
• Use the LLC feedback model.
• Demonstrate the modified sandwich feedback model.
• Deliver open-faced sandwich feedback.
• Use questions instead of statements when delivering feedback.
• Handle resistance to feedback.
• Develop employees based on potential and performance.
• Identify strategies for making time to manage effectively.

Segment Two Modules

• Sign, Sign, Everywhere a Sign: High-Performing Employees
• In the Loop: General Feedback Guidelines
• That’s an A: How to Reinforce the Good Stuff
• Course Correction: How to Address Shortcomings
• A Strategic View: Performance and Potential

Target Audience

This virtual training program is designed for groups that want to:

• Enhance management skills to drive engagement and improve team performance.
• Learn best practices for delegation, feedback, and effective communication.
• Improve employee accountability and productivity.

Suggested Format

• Two-Segment Virtual Classroom Course

Questions This Page Answers About Managing for Engagement Training

• I need a management training course for my team. Who offers a short program that goes beyond the basics?
• Where can I find a training program to help my managers better engage their direct reports?
• Engagement is not what it should be at our organization. Where can I find an online training workshop to get my management team on the same page?