Course Overview
This online training for supervisors course is a partner course built for aspiring supervisors and organizations that want stronger frontline supervision. It focuses on the transition from individual contributor to supervisor and explains the practical realities of overseeing the work of others, including the shift in responsibility, expectations, and day-to-day judgment.
This is a partner course offered alongside our instructor-led programs. It provides a self-paced, highly interactive option for building supervisory fundamentals on a flexible schedule, including learners who need a structured on-ramp before they step into the role.
The course covers the supervisor’s role and basic management principles, then drills into seven core supervisory skills: managing time and priorities, communicating, organizing work and setting goals, managing relationships, resolving conflict, guiding the work, and managing performance. Learners also assess current supervisory skills and review practical strategies for managing up.
Who This Helps
This course is a strong fit for new and aspiring supervisors, team leads, and high-performing individual contributors preparing to oversee others. It is also useful for organizations that want a consistent foundation for frontline supervision across departments.
What Learners Will Do Better
- Navigate the move into supervision with clearer expectations and fewer avoidable missteps.
- Understand the main roles supervisors perform and how those roles change across different organizational structures.
- Set clearer goals and priorities, including SMART goals that support accountability.
- Communicate with stronger listening discipline and more effective feedback habits.
- Manage relationships and address conflict earlier, before problems harden.
- Guide day-to-day work more effectively, balancing support with standards.
- Use both formal and informal feedback to reinforce performance expectations.
- Manage up with practical strategies for working effectively with upper management.
How Teams Get Value From It
Teams use this course as a foundation program for frontline supervision, especially when new supervisors are promoted quickly or supervision practices vary by department. Common uses include assigning the course as part of supervisor onboarding, pairing it with internal policies and performance standards, and using the goal-setting and feedback sections to reinforce consistent follow-through.
Time, Access, and Credits
Estimated learning time is approximately 6 hours. Access runs 90 days. The course carries 0.6 IACET CEUs and 6 credits each from HRCI, SHRM, and ATD.
Volume Pricing and Coordinated Enrollment
If purchasing seats for a group, contact us about volume pricing and coordinated enrollment.