Handling Difficult Employee Behavior Online Course

SELF-PACED COURSE

Years in Business

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MGT

1086

Self-Paced Online Course

Handling Difficult Employee Behavior

Online Management Course

Course Overview

This online course on handling difficult employee behavior is a partner course designed for managers who need a clear, structured way to address disruptive conduct at work. It focuses on the manager’s job of coaching and counseling behavior so problems get handled early, standards stay intact, and the rest of the team is not forced to carry the load.

This is a partner course offered alongside our instructor-led programs. It provides a self-paced option for managers who need practical guidance they can apply right away, especially when difficult behavior is starting to affect morale, retention, productivity, and teamwork.

The course emphasizes dealing with the behavior, not the person, and it uses video examples to make the behavior patterns easier to recognize in real workplace situations. It also teaches a structured conversation model and practical techniques for addressing common difficult behavior types with more consistency and control.

Who This Helps

This course is a strong fit for managers, supervisors, and HR partners who need a disciplined approach to handling troublesome employee behavior. It is especially useful when performance issues are tangled with attitude, resistance, conflict, or repeated boundary problems.

What Learners Will Do Better

Address difficult behavior earlier, with less avoidance and more consistency.
Run corrective conversations with a clear structure that keeps the discussion on behavior and expectations.
Recognize common difficult behavior patterns and understand what typically drives them.
Choose coaching and counseling tactics that increase the odds of real behavior change.
Apply best practices to realistic workplace situations without improvising in the moment.
Reduce the ripple effects of poor behavior on morale, productivity, and teamwork.

How Teams Get Value From It

Teams use this course to build a shared standard for how difficult behavior gets addressed, documented, and followed through. Common uses include assigning the course to new managers, pairing it with internal documentation expectations, and aligning HR and managers on consistent language for coaching and corrective conversations.

Time, Access, and Credits

Estimated learning time is approximately 10 hours. Access runs 90 days. The course carries 1 IACET CEU and 10 credits each from HRCI, SHRM, and ATD. It also includes 10 PMI PDUs in Power Skills.

Volume Pricing and Coordinated Enrollment

If purchasing seats for a group, contact us about volume pricing and coordinated enrollment.

An Asynchronous Learning Solution

Difficult behavior left unaddressed does not usually improve on its own. It drags down morale, strains the team, and eventually becomes the manager's biggest distraction. This ten-hour course gives managers a clear, structured approach to addressing disruptive conduct before it compounds — and the language and confidence to have those conversations consistently and well. It works well for new managers building foundational skills and for experienced managers who want a more consistent standard for coaching and corrective conversations.

What to Expect

The course covers the importance of addressing difficult behavior early, a six-step conversation model for handling coaching discussions, practical techniques for each behavior type, and video illustrations of all twelve difficult behavior types so managers can recognize them more easily in practice. The program keeps the focus on the behavior rather than the person throughout. It includes expert video, real-world case studies, interactive games, flashcards, and an Ask the Expert feature. The course carries one IACET CEU and ten credits each from HRCI, SHRM, and ATD, plus ten PMI PDUs in Power Skills. Mobile-friendly, audio-enabled, and fully accessible. Estimated completion time is ten hours. Access runs ninety days.

Ready to Enroll?

Individual and group enrollment are both available. Reach out about volume pricing if you are assigning the course across a management team.