Frontline Coaching Skills Online Course

SELF-PACED COURSE

Years in Business

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Training Courses

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Topic Areas

Service Offerings

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MGT

1043

Self-Paced Online Course

Frontline Manager®

Frontline Manager® Online Course

Course Overview

This online coaching skills course for managers is a partner course focused on the practical work of coaching employees. The course draws clear distinctions between coaching and mentoring, then builds a repeatable coaching approach managers can apply in real conversations, especially when performance, habits, or collaboration need to improve.

This partner course is offered alongside our instructor-led programs as a self-paced option for managers who need structured coaching guidance on a flexible schedule. It provides a focused way to build coaching discipline without waiting for a workshop date.

The course covers coaching triggers, leadership’s role in setting tone and culture, and the core mechanics of effective coaching, including the GROW model, SMART goal setting, active listening, and the monitoring and follow-up process that turns a good conversation into sustained change.

Who This Helps

This course is a strong fit for managers and supervisors who need a more consistent coaching approach for improving employee performance, addressing obstacles, and strengthening day-to-day execution. It is also useful for new managers who are expected to coach but have never been taught a clear process.

What Learners Will Do Better

Separate coaching from mentoring and choose the right approach for the situation.
Spot early signals that coaching is needed instead of waiting for problems to compound.
Run coaching conversations with a structured method that keeps the discussion focused and productive.
Set stronger goals by tightening specificity, measurability, and accountability.
Listen in a way that improves diagnosis, buy-in, and follow-through.
Build a monitoring and check-in rhythm that reinforces progress after the conversation ends.

How Teams Get Value From It

Teams use this course to create more consistency in how managers coach performance and reinforce expectations. Common uses include assigning it to new managers, pairing it with internal one-on-one expectations, and aligning on shared language for goals, feedback, and follow-through.

Credits

The course carries 0.2 IACET CEUs and 2 credits each from HRCI, SHRM, and ATD.

Volume Pricing and Coordinated Enrollment

If purchasing seats for a group, contact us about volume pricing and coordinated enrollment.

An Asynchronous Learning Solution

Coaching is one of the highest-leverage things a frontline manager does, and most managers receive little formal training in how to do it. This two-hour course closes that gap efficiently, giving frontline managers a structured approach they can apply in their next one-on-one. It is a strong fit for first-level managers who are coaching employees on work habits, performance, or collaboration, and for organizations that want a consistent coaching standard across their frontline.

What to Expect

The course covers the distinction between coaching and mentoring, the role of emotional intelligence in managerial performance, how to identify when coaching is needed, the GROW model for structuring coaching conversations, SMART goal setting, active listening techniques, and how to monitor progress and provide constructive feedback. It includes expert video, interactive games, flashcards, and an Ask the Expert feature. Credits recognized by IACET, HRCI, and SHRM. Mobile-friendly and fully accessible. Estimated completion time is two hours.

Ready to Enroll?

This course is available for individual enrollment or group purchase. Reach out about volume pricing if you are assigning it across a management team.