Course Overview
This online communication skills for managers course is a partner course built for frontline managers who need clearer, more effective communication with direct reports, peers, and senior leadership. It includes a short introduction to communication theory, but the emphasis stays on practical methods managers can use immediately.
This is a partner course offered alongside our instructor-led programs. It provides a self-paced option for managers who want focused communication training on a flexible schedule, especially when the job requires frequent direction, updates, and coordination.
The course covers verbal and nonverbal communication, building a clear primary message supported by secondary messages, and tailoring communication to purpose. It also focuses on communicating down and communicating up, active listening, running meetings effectively, and reducing jargon in work communications.
Who This Helps
This course is a strong fit for frontline managers, new supervisors, and team leads who need a stronger foundation for day-to-day workplace communication, including directing work, running meetings, and communicating with senior management.
What Learners Will Do Better
- Communicate more clearly by tightening purpose, message, and supporting points.
- Choose communication approaches that fit the situation, including push and pull methods.
- Tailor tone and content to audience needs instead of defaulting to one style.
- Communicate down with clearer expectations and fewer misunderstandings.
- Communicate up with stronger framing, relevance, and timing.
- Listen more actively to reduce rework and improve trust.
- Run meetings with clearer outcomes and better follow-through.
- Reduce jargon so messages are easier to understand and act on.
How Teams Get Value From It
Teams use this course to improve coordination and reduce avoidable miscommunication, especially in frontline environments where directions and updates drive execution. Common uses include assigning it to new managers, pairing it with internal meeting and communication expectations, and reinforcing a shared standard for communicating up and down.
Time, Access, and Credits
Estimated learning time is approximately 2 hours. Access runs 90 days. The course carries 0.2 IACET CEUs and 2 credits each from HRCI, SHRM, and ATD.
Volume Pricing and Coordinated Enrollment
If purchasing seats for a group, contact us about volume pricing and coordinated enrollment.