Course Highlights
This course on creating and supporting organizational culture will:
- Discuss the difference between culture by default and culture by design.
- Provide insights on how culture can be a unique competitive advantage.
- Explain the concept of “culture math” and its impact on employee experience.
- Explore types of organizational transformation and best practices for guiding change.
- Clarify leaders’ roles in shaping, supporting, and sustaining a positive workplace culture.
- Suggest actionable strategies for engaging employees and fostering commitment.
- Highlight communication and coaching techniques for overcoming resistance and driving alignment.
Course Overview
A strong organizational culture doesn’t happen by chance. It requires intentional actions, clear strategies, and leaders who actively support employees’ experiences. “Culture by Design: Employee Experience Building and Support Skills for Leaders” provides leaders with the tools and insights to create and maintain a positive, engaging, high-performance culture.
In the first segment, participants will examine the foundations of culture-building, learning to differentiate between a culture that forms passively and one that is actively shaped by design. They’ll discover how culture can serve as a competitive advantage and explore the concept of “culture math” to assess the impact of various employee experiences. This segment also covers the leader’s unique role in fostering cultural transformation and identifies best practices for avoiding common pitfalls.
The second segment delves into engagement strategies and examines the factors that prime employees to perform at their best. Participants will learn about different levels of resistance to change, how the brain responds in high-stress environments, and best practices for increasing engagement and motivation. The segment emphasizes actionable ways to enhance the employee experience and sustain a healthy work environment.
The final segment focuses on empathetic leadership and practical strategies to support managers and teams as they adapt to cultural shifts. Leaders will learn techniques to reduce resistance, manage unproductive behaviors, and utilize coaching tools that foster alignment across the organization. This segment also explores communication skills for building engagement and guides participants in troubleshooting common challenges.
Segment One Objectives
At this segment’s conclusion, participants should be able to:
- Discuss the difference between culture by default versus culture by design.
- Explain how culture can be a distinct competitive advantage.
- Describe culture math: additive experiences, negative experiences, zeros, and multipliers.
- Identify three types of transformation.
- Recognize best practices and common traps organizations face when shaping culture.
- Describe the leader’s distinct role in culture building.
- Articulate activities associated with each of those roles.
Segment One Modules
- By Default or Design: How Culture Happens
- Culture Math: Factors That Influence Experience
- From Here to There: The Transformation Triad
- Culture-Crafting Hails and Fails
- Leaders’ Three Hats
Segment Two Objectives
At this segment’s conclusion, participants should be able to:
- Discuss three levels of resistance.
- Describe the human brain and actions organizations can take to prime employees to give their best effort.
- Explain best practices for increasing engagement.
- Identify specific actions organizations can take to improve the employee experience.
Segment Two Modules
- Levels of Resistance: What to Expect When the Course Shifts
- How People Work: Thrive, Fight, Flight, Follow, and More
- Great Idea: Engagement Best Practices
- Practices That Promote Engagement: Appreciation, Opportunity, Importance, and More
Segment Three Objectives
At this segment’s conclusion, participants should be able to:
- Practice empathy.
- Describe unproductive behaviors managers might exhibit or encounter as an organization evolves.
- Discuss strategies to help managers move themselves and their teams from A to B.
- Explore communication tools to drive engagement.
Segment Three Modules
- Empathy: Listening to Engage
- Working Without a Net: Strategies to Reduce Discomfort, Uncertainty, and Resistance
- Strength in Numbers: Cascading Coaching Tools Throughout the Organization
- What Will You Do?: Troubleshooting Know-How
Target Audience
This virtual training program is designed for groups that want to:
- Strengthen their culture-building skills and develop a more intentional approach to employee experience.
- Equip leaders with strategies for enhancing engagement and supporting their teams effectively.
- Improve communication and coaching skills to foster a resilient and adaptable workplace culture.
Suggested Formats
- Three-Part Virtual Classroom Course
Questions This Page Answers About Culture-Building Training
- Where can I find a course that helps leaders create a positive employee experience?
- Who offers training on building a strong workplace culture and improving team engagement?
- How can my team learn practical skills for supporting employees and managing organizational change?