Course Highlights
This performance appraisal and feedback course will:
- Explain the purpose and mindsets essential for effective performance reviews.
- Outline the key elements—system, process, and communication—that form the backbone of effective appraisals.
- Introduce the CRAFTSMAN goal-setting model for collaborative goal development.
- Share best practices for framing feedback conversations and keeping them constructive.
- Provide techniques for handling common challenges in performance review settings.
Course Overview
“Fearless Feedback: Conducting Collaborative Performance Reviews and Appraisals” helps managers and supervisors conduct performance reviews that are constructive, clear, and collaborative. The program starts with a discussion on the importance of performance appraisals and the mindsets essential to make them meaningful for both reviewer and employee. Participants will explore three core components of effective appraisals: establishing a strong system, following a sound process, and communicating openly.
The course enables participants to deliver actionable, respectful feedback that inspires improvement. Additionally, participants will learn to implement the CRAFTSMAN method for goal-setting, ensuring that objectives set during reviews are clear, measurable, and aligned with organizational goals. The course also covers the structure of a complete appraisal conversation, including the 12 essential elements that should be addressed to create a comprehensive review experience. Finally, participants will troubleshoot common obstacles, such as handling defensive responses and managing difficult conversations, to ensure that each appraisal drives performance growth.
Program Objectives
At this program’s conclusion, participants should be able to:
- Explain the purpose of performance reviews and appraisals and the mindsets essential to get the most from them.
- Describe the three elements—a solid system, sound processes, and communication—that comprise effective performance appraisals.
- Practice various feedback models for constructive, actionable reviews.
- Implement the CRAFTSMAN method of goal setting during appraisals.
- Frame feedback conversations for clarity and collaboration.
- Discuss the 12 elements that should be part of an appraisal or review conversation.
- Troubleshoot common problems that can arise during performance reviews.
Program Modules
- Why Appraise?: The Purpose of Performance Reviews
- Strengthening Performance Reviews: Systems, Processes, and Communication
- Paying Attention to Processes: Steps to Take
- Opening Conversations: Off on the Right Foot
- The Rest of the Appraisal: Beyond the Framing Statement
- Overcoming Roadblocks and Obstacles: Troubleshooting Problems
Target Audience
This virtual training program is designed for groups that want to:
- Improve the effectiveness and impact of performance reviews.
- Build stronger manager-employee relationships through collaborative feedback.
- Encourage a culture of open communication and continuous improvement.
Suggested Format
- Half-Day Virtual Training Course
Questions This Page Answers About Performance Appraisals and Feedback
- Where can I find training on conducting constructive and effective performance reviews?
- How can we create a more collaborative approach to performance feedback in our organization?
- What tools and frameworks can help managers set clear goals and provide actionable feedback during appraisals?