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Facilitation Skills Training

facilitator training

Facilitation Skills: Managing Meetings and Getting Things Done

Course Outcomes

This facilitator training course will:

  • Outline a process for building an agenda.
  • Offer techniques for generating discussion.
  • Provide tools for managing conflict related to issues and personalities.
  • Introduce multiple tools for building consensus.

Available Formats

  • One-Day Course
  • Two-Day Course

Course Overview

The group met. Discussion happened. People agreed to take action. And surprise! Only half of what was discussed got done. Frustrated, the group then scheduled another meeting, and the cycle continued.

What went wrong? Chances are not everyone had an equal part in creating, discussing, and buying in to the decided solution.

If this sounds familiar, your team could probably benefit from advanced facilitation skills training.

Program Objectives

At this program's conclusion, participants should be able to:

  • Build an agenda.
  • Ask questions that generate robust and candid responses.
  • Manage disagreement.
  • Respond to destructive and dysfunctional behavior.
  • Build consensus using a variety of tools.

The following outline highlights some of the course's key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).

Workshop Outline

Wearing the Conductor’s Hat: Steps for Getting Ready to Facilitate
Foolish is the facilitator who arrives at a meeting without a solid understanding of the purpose, desired outcome, participants, potential problems, and proposed process the group will follow. Yet, it happens every day.
This opening discussion reviews the fundamentals of setting the stage for success.  After learning the concepts, participants will analyze a meeting they’ve recently facilitated and prepare for it once more, this time incorporating new techniques.
Leaving the Station: Foolproof Opening Steps
When a meeting is kicked off correctly, it can seem as if the stars have aligned, angels sung, and magic happened. In reality, all that has happened is a smooth an successful launch.
This seminar segment looks at essential steps for setting the pace, tone, and expectations for a meeting. Participants will practice a proven method for engaging participants early and discuss methods for establishing ground rules, using parking lots, and reviewing agendas, objectives, and deliverables.
Stoking the Fire Box: Questions to Move Discussions and More
“Imagine …,” “Consider …,” “See in your mind’s eye ….” These and other phrases are an essential part of framing questions in a way that makes information personal, relevant, and meaningful to those being asked. This program segment begins with a discussion around building questions that generate robust answers. Participants will practice this technique by rewording typical inquiries. Next, the group will examine the use of questions to manage disagreements, uncover the root causes of problems, and effectively address the sources of conflict.
Staying On Track: Keeping Information Straight
With a lot of discussion, it is easy to lose focus. In this part of the program, the group members will learn how to give clear directions, check in, categorize information, and organize choices in a way to make decisions easier.
Wheels Together: Building Consensus
There are a handful of fundamental reasons people disagree. In this part of the program, participants will discover the source of disagreement and practice techniques for guiding a group toward consensus.
Dysfunction Junction: Reacting Well at the Conflict Crossroads
From arriving late to interrupting or worse, bad things can happen to good meetings. And when not managed well, dysfunction can wreak havoc. This portion of the course looks at multitude of problems along with solutions for avoiding hot tempers and getting discussions back on track.
By conclusion of this hands-on workshop, participants should have a clear idea of the steps they can take to improve their processes, questions, and conversations with others.

Questions This Page Answers About Facilitator Training

  • Where can I find an introductory facilitator training workshop?
  • My group needs to learn basic facilitation skills.  Who offers a course I can bring in house?
  • Where can I find an onsite course to learn how to become a better facilitator?
  • What topics are typically covered during a facilitation course?