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Communication Resources

Team-Building Training

team building course

Total Team Building: Tactics for Working Better Together

Course Outcomes

This team-building program will:

  • Provide a practical overview of team dynamics.
  • Give each participant insight about his or her style and the styles of others on the team.
  • Offer solid tactics for communicating better within the team.
  • Identify trigger words and phrases.
  • Provide multiple exercises to allow for self-discovery and frank conversations.

Available Formats

  • Half-Day Course
  • One-Day Course

Course Overview

Like it or not, teams are here to stay because effective teams usually produce first-rate results. High-performing teams exhibit accountability, purpose, cohesiveness, and collaboration. How do you turn a dysfunctional group into a productive team? Can you make a good team better? Find out the answers to both questions during a full schedule of active team-building training.

Program Objectives

At this program's conclusion, participants should be able to:

  • Describe the team-building process (Forming, Storming, Norming, Performing).
  • Explain the four basic behavioral styles and how to manage each.
  • Demonstrate effective listening skills.
  • Rephrase blunt wording for better communication.
  • Identify team strengths and opportunities for improvement.

The following outline highlights some of the course's key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).

Workshop Outline

Joining Forces: What Makes a Team
This training begins with a discussion of what makes a successful team and where the participants' teams may be falling short.
The Communication Jungle: Understanding Different Communication Styles
Unit two focuses on Business Training Works' signature diagnostic tool, The Communication Jungle, with which participants learn to identify their own behavioral styles and those of their teammates in order to adjust for better communication. This session is beneficial to all who wish to work better with different kinds of people
Beyond Hearing: A Model for Better Listening
This component of the training exposes participants to a method for improving their listening skills. They will learn how to focus on the speaker, empathize with what is being said, analyze the message, and respond appropriately. They will engage in several rounds of practice listening during which they will pinpoint their biggest challenges for additional instruction.
Better Questions, Better Answers: Skills for Eliciting Communication
Many people can have an entire conversation without asking a single question. Unfortunately, they often miss the point, miss facts, or miss an opportunity to communicate that they really understand the speaker. This segment focuses on how to ask open-ended and closed questions and when to use each for better team communication.
It's Not What You Say: Rephrasing for Better Relationships
The lesson in the saying "it's not what you say but how you say it" is one that takes some people years to learn. In this portion of the program, participants will learn how to use language so that it will be better received in conversations and in writing. Special emphasis is placed on learning to say "no" in ways that reduce conflict and eliminate phrases such as "that's not my job" and "I don't know."
Difficult Personalities and Difficult Situations: Dealing with Challenges
This section looks at ways to deal effectively with difficult personalities and tough situations. From "negaholics" to backstabbers and whiners to minimal contributors, participants will discuss better ways in which to communicate and manage relationships with those whose actions make the process hard.
Lost in the Desert: Team-Building Survival Skills
Both fun and insightful, the program's final lesson includes a simulation game in which a team is stranded in the desert with limited water and other supplies. Together, they must determine what items to select while waiting to be rescued. During this activity, participants focus on negotiation and listening skills. Furthermore, they discover that group consensus can lead to a better conclusion than choices made by individuals.

By the end of this program, participants will learn to value the different behavioral styles of the people on their team. They will also know how to listen better and ask better questions, choose their words carefully for better communication, and deal with challenging situations.

Questions This Page Answers About Team-Building Training

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