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New-Hire Etiquette Training

New Hire Etiquette Course

Work Experience: How You Should Act So People Think You Have It

Course Outcomes

This etiquette course for new hires will:

  • Prepare recent graduates and others new to an organization for success in a professional workplace.
  • Review the ins and outs of personal branding on the phone, in person, and online.
  • Describe the importance of professional appearance and how looking appropriate for work contributes to or detracts from a solid workplace reputation.
  • Explain workplace politics and tactics for getting along with almost anyone.
  • Cover strategies for managing tasks and controlling time.
  • Review the elements of successful business presentations.
  • Discuss tried and true techniques for managing up.

Available Formats

  • One-Day Course
  • Multi-Day Course

Course Overview

For those who have landed a first job that may become the initial step in their career development, this program is designed to help "new hires" start out on the right foot. The facilitator will train participants in telephone etiquette; provide tactics for dealing with office politics, gossip, and difficult personalities; explain the art of developing a professional presence physically, verbally, and behaviorally; offer skills for managing time and prioritizing; demonstrate ways to communicate effectively with a host of people; show ways to support their bosses, and much more. This new hire etiquette training course can be altered to include an organization's specific policies and expectations for employees new to the workforce.

Program Objectives

At the program's conclusion, participants should be able to:

  • Define appropriate and inappropriate office behavior.
  • Explain the proper way to meet and greet people in person and on the telephone in their new workplace.
  • Understand the importance of dress and personal appearance as these apply to their new environment.
  • Recognize the necessity for learning to manage time both on and off the job.
  • Create realistic and usable to-do lists for the purpose of prioritizing and meeting deadlines.
  • Identify and adapt to varying behavioral styles.
  • Describe the components of a successful presentation.
  • Explain ways to preempt or prevent conflict with others at work.
  • Understand the importance of having patience while going through the learning curve.
  • Appreciate age and cultural differences among coworkers.
  • Identify ways in which to be supportive of their bosses.
  • Develop a personal action plan to improve their professionalism at work.

The following outline highlights some of the course's key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).

Workshop Outline

Curtain Up: Making a Professional Entrance
This course begins with a lively and interactive discussion of basic business behavior. Participants will identify actions that are appropriate for the workplace and those that are unacceptable. The problem-solving approach used in this introductory lesson will help new employees focus on specific areas that warrant special attention so they will avoid costly mistakes from the very beginning.
Know Your Lines: What to Say in Person and On the Telephone
First impressions count, and participants will learn in this second unit how to make a positive one whether by phone or in person while on the job. The facilitator will explain how participants can best represent the business when they take, transfer, and end calls or when they deal with others face to face.
Dress the Part: Conveying a Professional Image
In this segment of the training, participants will be given guidelines for presenting a positive and professional image at work. After receiving this information, they will have the chance to play fashion critic as they look at a series of photographs to determine appropriate and inappropriate workplace attire. They will also be given valuable information on personal grooming and putting together a suitable wardrobe without going broke in the process.
The Pace of the Race: Managing Time and Responsibilities
This component helps participants learn how to juggle responsibilities within a fixed amount of time and how to prioritize the items on their to-do lists. Through a number of hands-on exercises, they will learn how to determine and order tasks that must be completed within a specific period. They will also learn to anticipate the amount of time needed to complete each task. The skills they learn may then been applied to how they manage time in their private lives.
The Rest of the Cast: Knowing Who They Are and How They Act
This section introduces participants to Business Training Works' signature diagnostic tool, The Communication Jungle, with which they will identify their own behavioral styles, those of coworkers, and those of customers. Following the preliminary exercises, they will know how to adjust for better communication with others.
Performing Solo: Giving Successful Presentations
Participants will be given key features they should include when making presentations. Designed to help new employees overcome the "stage fright" associated with speaking in front of others, this component will show them how to plan and deliver their information effectively to a full house.
Tragedy, Melodrama, or Farce?: Conflict in the Workplace
Conflict occurs in all workplaces, but what sets employees apart is how they react to it. In this unit, participants will learn what sorts of problems lead to conflicts and how best to prevent them. The facilitator will also explain ways they can reduce stress when conflicts occur at work.
Waiting in the Wings: On-the-Job Training
Most new hires have to go through a trial period to learn their jobs, get to know and work with others, and prove themselves to their employers. In this discussion, participants will learn strategies for being patient while going through the learning curve and will learn to perform self assessments to assess their strengths and weaknesses.
No Bit Parts: Valuing the Whole Cast
In this unit, participants will learn to put aside stereotyping that impacts the way they view others. Through interactive exercises, they will analyze preconceptions they may have of people based on their age, background, or culture. By recognizing and appreciating differences, they will take a step toward opening lines of communication in the workplace.
Take a Bow: Putting Your Boss in the Spotlight
One final segment of the training includes instruction in how to "manage up" as a way of supporting your boss. Using case studies and role play, participants will learn problem-solving strategies for doing their best for their bosses, their business, and themselves.

At the program's conclusion, participants will know the difference between appropriate and inappropriate business behavior. They will know how to communicate with others professionally both on the telephone and in person, and they will know the features of a professional image. They will have an understanding of the communication styles that distinguish people and should have a heightened awareness of issues that lead to workplace conflicts.

Questions This Page Answers About Etiquette and Training for New Hires

  • Where can I find a course on professionalism for recent graduates?
  • Who offers new-hire etiquette?
  • How can I prepare new employees for success in an office environment?
  • What can I find out about the skills needed to thrive in a professional workplace?