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Communication Resources

Managing Up Training

Course for Managing Up

Managing Up: Tactics for Working Well FOR Others

Course Outcomes

This course for managing up will:

  • Provide tools for assessing what is important to others.
  • Outline techniques for establishing routines and procedures.
  • Offer techniques for enhancing listening skills.
  • Suggest language for delivering messages to the boss and to others on the boss's behalf.
  • Give solid tips for handling surprises.
  • Recommend tactics for supporting multiple bosses.
  • Propose techniques for managing stress.

Available Formats

  • Half-Day Course
  • One-Day Course
  • Webinar

Course Overview

Working well with the boss or multiple bosses requires exceptional people skills, time management, and diplomacy. This course is designed to help those who want to learn tactics for systematically improving relationships with the people they support.

Program Objectives

At this program's conclusion, participants should be able to:

  • Explain the importance of a good impression and how to make one on the boss even if it's not a new boss.
  • Assess the status of their current relationship and identify concrete actions they can take to make improvements.
  • Demonstrate how to effectively meet with a boss to discuss status, problems, opportunities, etc.
  • Effectively convey an image that enhances a boss' reputation.
  • Explain actions they can take for dealing with difficult bosses.

The following outline highlights some of the course's key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).

Workshop Outline

Stop, Look, and Listen: Assessing the Situation
This program begins with a needs assessment to determine the participants' strengths in working with the boss and focus areas for improvement. Participants will articulate what they do well and what they would like to do better.
Green, Yellow, and Red: Establishing Rules and Routines
This seminar segment discusses the importance of establishing routines and systems for working with the boss. For people who often get assignments at the last minute, end up redoing work unnecessarily, etc., this portion of the program offers tactics for removing nonessential surprises.
Yield Signs: Listening for Better Understanding
Talk is cheap, but listening well is one of the most important skills bosses seek in those they supervise. In this section, participants will learn how to adopt "listening body language," how and when to ask questions to find out what the boss really wants, and how to confirm understanding.
One Way, Wrong Way, No Way: Delivering Message to the Boss and for the Boss
Just as real estate is about location, location, and location, work is often about reputation - the employee's and the boss'. How someone manages messages to the boss or for the boss can affect how he or she is perceived. The portion of the program focuses on adapting messages to different styles and choosing words that convey messages in the most appropriate way possible.
Accidents: Handling the Unexpected
Accidents and mistakes happen. How people react to error often has a significant impact on their reputations and relationships with others. In this portion of the program, participants will discuss techniques for effectively packaging bad news and offering solutions.
Traffic Jams: Moving Paper and Getting Things Done
Getting it all done and staying on top of email, voicemail, is a challenge in today's busy office. In this segment, participants will discuss best practices for staying on top of the work when there is too much of it and when and how to discuss an unmanageable workload with the boss.
Road Rage: Keeping Your Cool with Tough Bosses
It's true that there are bad bosses in the workplace. Sometimes it's just a bad fit. Other times, the situation is worse. This segment addresses coping with difficult bosses and difficult situations.
Maps and Directions: Setting Realistic Goals
The program ends with a goal-setting segment where participants will identify two or three actions they plan to immediately implement.

At the program's conclusion, participants will have an understanding of what it takes to develop and maintain a solid working relationship with a boss.

Questions This Page Answers About Managing Up Training

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