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Decision-Making Training

Decision-Making Training

This, That, What Is It?: Defining Problems and Making Decisions

Course Outcomes

This problem-solving and decision-making course will:

  • Introduce multiple problem-solving models.
  • Outline common decision-making traps and how to avoid them.
  • Explore Edward DeBono’s six thinking hats and other problem-solving tools.
  • Review basic ideation methods.

Available Formats

  • Half-Day Course
  • One-Day Course

Course Overview

"I should have thought of that, but I didn't. Duh!”  "That was not a good choice.  We should have seen it coming."  "We keep looking at the issues that same way.  We're stagnant.  It's so discouraging."  Sound familiar?  In the workplace, solving problems and making decisions can be difficult, especially when one is faced with complex problems.  Luckily, navigating a challenging issue is considerably easier when you have some fundamental tools at your disposal.  This hands-on problem-solving workshop covers essential skills needed to define problems, generate solutions, and evaluate alternatives.

Program Objectives

At this program's conclusion, participants should be able to:

  • Define a problem.
  • Distinguish root causes from symptoms.
  • Use several problem-solving tools.
  • Identifying problem-solving styles.
  • Follow rules of good decision making.

The following outline highlights some of the course's key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).

Workshop Outline

What's the Problem Here?: Understanding What Problem Solving Is
In this opening discussion, participants will define problem solving and decision making. Next, the group will look at different types of decisions, the difference between facts and information, and common decision-making traps.
What's the Path?: A Problem-Solving Model
During this part of the program, participants will learn a three-phase model they can apply to most problems. They will practice using it on several case studies and workplace challenges. 
What's Your Style?: Problem-Solving Approaches
In this workshop segment, we will look at problem-solving styles.  Participants will complete an assessment to determine their strengths and weaknesses.  Following that exercise, they will develop a plan to use take advantage of their strong points and minimize their shortcomings.
How Many Roads Are There?: 6 + Ways to Solve Problems             
Our next course component focuses on problem-solving tools.  We'll begin with Edward DeBono's Six Thinking Hats, and move on to other methodologies, including five whys, appreciative inquiry, and others.
Is There Another Way?: Thinking Outside the Box
This program concludes with a discussion of activities that encourage daily creative thinking. Techniques include such methods as reverse brainstorming, brainwriting, and the random-word method.

At the program's completion, participants will have an understanding of the tools available to help them solve problems and make decisions.

Questions This Page Answers About Decision-Making Training

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