How do I take this course?

Decision-Making Training

Decision-Making Training

This, That, What Is It?: Defining Problems and Making Decisions

Course Outcomes

This problem-solving and decision-making course will:

  • Prepare participants to use multiple problem-solving models.
  • Outline common decision-making traps and how to avoid them.
  • Introduce Edward DeBono’s six thinking hats.
  • Review several techniques for improving critical thinking.

Available Formats

  • Half-Day Course
  • One-Day Course

Course Overview

At some point or another, most of us have looked at solutions to problems and said, "I should have thought of that, but I didn't. Duh!”  Why is it that some people find it easy to solve tough problems with simple solutions while others find this feat nearly impossible?

The answer is not just creativity, although that certainly helps. The skill to solve problems well and the power to find creative solutions lies in the ability to search for and discover facts that relate to the situation and put them together in ways that work.

This hands-on problem-solving workshop covers the fundamental skills required to methodically evaluate problems and consider possible solutions from different points of view.

During class, the facilitator will pay special attention to the group problem-solving process.  While one can certainly go it alone, solitary solving may not produce the best results. By tapping into the knowledge of others (staff, colleagues, family, or friends), anyone can expand the range of available solutions.

Program Objectives

At this program's conclusion, participants should be able to:

  • Better use problem-solving steps and problem-solving tools.
  • Distinguish root causes from symptoms to identify the right solution for the right problem.
  • Improve problem-solving and decision-making skills by identifying individual problem-solving styles.
  • Think creatively and work towards creative solutions.
  • Recognize the top ten rules of good decision making.

The following outline highlights some of the course's key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).

Workshop Outline

What's the Problem Here?: Understanding What Problem Solving Is
In this opening discussion, participants will explore just what problem solving and decision making mean. The group will also look at different types of decisions, the difference between facts and information, and common decision-making traps.
What's the Path?: The Problem-Solving Model
During this part of the program, participants will learn about a three-phase model that they can apply to most problems. They will practice using it on several canned case studies.  Following that activity, they will have an opportunity to apply the model to workplace problems. 
What's Your Style?: Problem-Solving Approaches
This segment introduces problem-solving styles. During this part of the workshop, participants will complete an assessment to determine their strengths and weaknesses.  Following that exercise, they will develop a plan to use take advantage of their strong points and minimize their shortcomings.
What's the Path?: The Problem-Solving Model
During this unit, participants will learn about a three-phase model that they can apply to most problems. They will also have an opportunity to apply the model to various situations.
How Many Roads Are There?: Six Ways to Approach a Decision
Next, participants will learn about Edward DeBono's six thinking hats, and they will practice using the hats during a problem-solving discussion. Following that activity, they will explore and apply 13 additional problem-solving tools to various workplace challenges.
Is There Another Way?: Thinking Outside the Box
This program concludes with a discussion of methods that encourage daily creative thinking.  Techniques include such methods as reverse brainstorming, brain writing, and the random-word method.

The program concludes with a discussion of ways to encourage creative thinking including brainstorming and the random-word method.At the program's completion, participants will have an understanding of problem-solving and decision-making techniques and methods.

Questions This Page Answers About Decision-Making Training

  • Where can I find a course on decision-making?
  • Who offers a workshop or seminar for improving decision-making skills?
  • Where can I find a decision-making training program?
  • Does Business Training Works offer a decision-making course?