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Communication Resources

Virtual Team-Building Training

virtual team course

Over Here, Over There: Effective Communication Skills for Virtual Teams

Course Outcomes

This communication and team building course for virtual teams will:

  • Surface communication issues and provide a forum for reaching solutions.
  • Offer strategies for prioritizing and communicating information.
  • Explain behavioral styles.
  • Provide solid guidance for running virtual meetings.

Available Formats

  • One-Day Course
  • Two-Session Webinar

Course Overview

He works in one time zone; she is in another. When she's getting ready to start the day, he's thinking about going home. Her emails seem curt, and his are too informal. Over the telephone, meetings seem to take a long time with little to show for the effort. Everyone on the team, if you can call it that, is frustrated with the lack of communication.

To put it plainly, communicating within a traditional team can be a challenge, but when working virtually, the obstacles grow larger. This course addresses the roadblocks many teams encounter and provides solutions for working better together whether at a desk in South Dakota or an office in South Korea.

Program Objectives

At this program's conclusion, participants should be able to:

  • Describe the challenges specific to working with virtual teams.
  • Articulate a common purpose.
  • Prioritize issues and opportunities.
  • Explain four basic communication styles and how to adapt to each.
  • Demonstrate listening skills.
  • Plan messages.
  • Address conflict.
  • Facilitate a virtual meeting.

The following outline highlights some of the course's key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of participant materials prior to the session(s).

Workshop Outline

Where Are We?: Assessing Your Current Team
This program begins with a discussion of the differences between traditional and virtual teams. Following that conversation, team members will complete a team-effectiveness profile to identify the group's views on team commitment, capacity, culture; its physical and cultural roadblocks; and its stage in the team-development process. Then using the outcome from that assessment, the facilitator will tailor the session's discussion to address the group's greatest needs.
What Is Important?: Prioritizing Issues and Opportunities
Knowing what is important is often half the battle in teamwork. During this portion of the course, participants will work through a process to identify changes and challenges, isolate issues, and solve problems.
Are We All on the Same Page?: Developing a Common Purpose
A common purpose can anchor a team and motivate its members. This program segment focuses on articulating a team vision or confirming an existing one, defining values, and agreeing on operation principles. From there, participants will discuss roles, responsibilities, and goal setting.
What's Your Style?: Navigating Through The Communication Jungle
Without effective communication, the team is doomed. During this part of the course, participants will learn how to value differences, articulate their communication styles using Business Training Works' signature diagnostic tool The Communication Jungle, and demonstrate how to adapt to other styles.
What Are You Saying?: Communicating Clearly
Interpersonal skills are the focus of this discussion. Listening, message planning, assertiveness, and miscommunication are some of the topics participants will explore. They will then practice techniques for improving their skills in these areas.
Who Is Running the Show?: Facilitating Discussions
The ability to run a virtual meeting effectively is a skill that is not common, but it is one that can be learned. This final segment of the program introduces techniques for leading meetings, managing conversations, assigning tasks, and holding people accountable.

By the conclusion of this communication skills training course, participants should have a clear idea of what it takes to make a virtual team effective.

Questions This Page Answers About Team Building and Communication Skills for Virtual Teams

  • Where can I find a team-building course for my virtual team?
  • Who offers communication skills training for virtual teams?
  • My virtual team is dysfunctional.  Who can help?