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Communication Resources

Assertiveness Training

assertiveness course

The Confidence Advantage: Building Your Self Esteem and Assertiveness Skills

Course Outcomes

This assertive communication course will:

  • Define assertive communication and its value in the workplace.
  • Review behaviors that build credibility.
  • Outline techniques for dealing with anxiety.
  • Explain communication traps and language to avoid.
  • Offer language for communicating directly while at the same time remaining professional.

Available Formats

  • Half-Day Course
  • One-Day Course

Course Overview

Everyone knows that assertive communication strikes a balance between being too soft and too hard, but just what does assertive communication look and sound like in the workplace? This course aims to address that question. For people who must communicate rules, regulations, and standards on a regular basis, this workshop will provide them with techniques for speaking with authority while remaining calm, collected, and professional.

Program Objectives

At this program's conclusion, participants should be able to:

  • Explain the difference between assertive and aggressive behavior.
  • Make a positive first impression.
  • Turn negative thoughts into positive ones.
  • Make requests so that they get what they want.
  • Find ways of connecting with people.

The following outline highlights some of the course's key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).

Workshop Outline

Are You Anxious?: Anxiety Inventory
As a preliminary assignment, participants are asked to complete an anxiety inventory. We will discuss the test in general during this session.
What Is All of This Anyway?: Building Your Credibility
During this portion of the program, participants will discuss two key questions: Just what does self-esteem mean? What are some of the things that affect our self-esteem?
How You Present Yourself: Making Positive Impressions
During this segment, participants will brainstorm behaviors, actions, and attitudes that create positive and negative impressions. They will also identify an action item to change in the next 21 days.
Do They See You Sweat?: Fake it 'til You Make It
Sometimes we must put on a brave front even if we don't feel like it. This discussion focuses on how to do this and when it is appropriate.
What Are You Thinking?: The Power of Thoughts
Through personal exercises, small presentations, and a case study, program participants will explore how thoughts can impact a person's self-esteem.
Know What You Want: Getting What You Ask For
Asking for something can be hard, especially if you don't feel confident. This unit discusses four ways to successfully ask for information, action-anything! Participants will then apply the knowledge to a case study and real-life situations.
Connecting with People: Carnegie's Concepts
Dale Carnegie, the author of How to Win Friends and Influence People, gave us several important principles to consider and to incorporate into our lives to help us connect better with others. In this part of the program, participants will discuss seven of his principles.
Behavior Cost: Benefit Analysis
To sum up what participants have learned, they will be asked to take a look at the behaviors they want to change and the possible costs and benefits of those changes.
At the program's conclusion, participants will have an understanding of what assertiveness is and how they can benefit from it.

This outline adapted under license

Questions This Page Answers About Assertiveness Training

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