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Communication Resources

Communication Skills for Administrative Assistants Training

executive assistant training

The Face of the Office: Communication Skills for Administrative Assistants

Course Outcomes

This communication course for administrative assistants will:

  • Address what is expected from administrative assistants.
  • Explain steps for addressing negative thinking.
  • Review assertive versus aggressive or passive-aggressive communication.
  • Provide tools for better listening and better questioning.
  • Outline strategies for getting ahead by helping others.
  • Offer suggestions for staying organized.
  • Suggest tactics for dealing with difficult people.

Available Formats

  • Half-Day Course
  • One-Day Course

Course Overview

Administrative assistants are the face of the office. They often are the front line to departments or even whole divisions.
Therefore, they need exceptional communication skills.

Program Objectives

At this program's conclusion, participants should be able to:
  • Understand the importance of professional presence on the job.
  • Learn how to self-manage to become more effective and efficient.
  • Improve their communications skills including listening, questioning, and being more assertive.
  • Increase their effectiveness in recognizing and managing conflict and dealing with difficult people.
The following outline highlights some of the course's key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).
Workshop Outline
 Ready for Work: Personal Best, Professional Best
To begin, participants will discuss what contributes to a first impression and how they can improve the impression they make on others.
Rolling Out the Welcome Mat: Putting Others at Ease
One part of making a good impression is to get so comfortable with your own identity that you can forget about you and concentrate on the other person. During this part of the program, participants will explore ways to do this.
Accentuating the Positive: Turning Around Negative Thinking
This session will give participants a three-step process to turn negative thinking or emotions around.
The Assertiveness Advantage: Positioning Messages
Assertiveness is a word we tend to use without really understanding what it means. This segment will get participants thinking about what assertiveness is during a lecture, quiz, and group discussion. Next, participants will explore how they can become more assertive in difficult situations.
A Two-Way Street: Communication Skills
In this component, participants will discuss different forms of communication and barriers to each. They will also learn about two key elements in verbal communication: asking questions and listening. Next, participants will explore types of non-verbal communication and their possible interpretations.
Helping Yourself by Helping Others: Getting Ahead
Two skills needed to get ahead in the workplace are identifying what you want and helping others get what they want. This section looks at both to discover their value.
Self Management: Keeping It Together
In this unit, participants will practice using some techniques that will help them improve their performance including establishing rituals, managing time, getting organized, and planning.
Working as a Team: Challenges and Opportunities
Administrative assistants are often a key part of a workplace team. This final segment explores some of the benefits and challenges of working as a team. Participants will learn strategies for dealing with difficult people.
By the end of the program, participants will understand how to be successful communicators in their roles as administrative assistants.

Questions This Page Answers About Communication Skills for Administrative Assistants

  • Where can I find administrative assistant training for my team?
  • I need to plan a fun training day for my executive assistant team.  Where can I look?
  • Where can I schedule a communication skills course for my group?
  •  I need a course on how to become a better administrative assistant.  Where should I look?