Course Overview
This online dispute resolution course is a partner course that helps learners handle conflict-based negotiations with more structure, better preparation, and stronger judgment. It gives participants a practical introduction to negotiation in situations where the goal is not making a deal from scratch, but resolving a disagreement and reaching an acceptable outcome.
This is a partner course offered alongside our instructor-led programs. It provides a self-paced option for professionals who want a structured review of dispute-focused negotiation without waiting for a workshop date.
The course covers dispute-settlement negotiation, the difference between negotiation and bargaining, the stages of the negotiation process, preparation, BATNA, interests and positions, opening positions, active listening, bargaining approaches, commitments, and strategies for reaching resolution in tense situations.
Who This Helps
This course is a strong fit for professionals who need a more practical approach to resolving disputes in workplace and business settings. It also supports employees who handle tense discussions with clients, vendors, colleagues, or stakeholders and want a stronger foundation for preparing, listening, and working toward resolution.
What Learners Will Do Better
- Differentiate dispute-settlement negotiation from deal-making negotiation.
- Explain the difference between negotiation and bargaining.
- Follow the main stages of the negotiation process more effectively.
- Prepare more thoroughly for dispute-focused negotiations.
- Use BATNA, interests, and positions more effectively in tense discussions.
- Build stronger opening positions while preserving flexibility.
- Apply active listening to reduce misunderstanding and move discussions forward.
- Use bargaining approaches more thoughtfully when working toward resolution.
- Make and evaluate commitments more carefully during negotiations.
How Teams Get Value From It
Teams use this course to establish a stronger shared baseline for handling disputes before they become more disruptive or costly. Common uses include assigning it to employees who manage difficult conversations, supporting development for roles that involve conflict resolution, and reinforcing more consistent approaches to preparation, listening, and agreement-making.
Time, Access, and Credits
Estimated learning time is approximately 3 hours. Access runs 90 days. The course carries 0.3 IACET CEUs and 3 credits each from HRCI, SHRM, and ATD. It also includes 3 PMI PDUs.
Volume Pricing and Coordinated Enrollment
If purchasing seats for a group, contact us about volume pricing and coordinated enrollment.