Course Overview
This online conflict management course is a partner course that helps learners address conflict more effectively in project environments. It gives participants a practical introduction to why conflict develops on projects, how conflict affects delivery and working relationships, and what professionals can do to respond with more structure and better judgment.
This is a partner course offered alongside our instructor-led programs. It provides a self-paced option for professionals who want a structured review of conflict management fundamentals without waiting for a workshop date.
The course covers the causes and effects of project conflict, common conflict styles, the impact of disagreement on project teams, and practical approaches for managing conflict while keeping work moving.
Who This Helps
This course is a strong fit for project managers, project leads, and professionals who work in project environments where deadlines, dependencies, and competing priorities can create tension. It also supports team members who want a clearer approach to handling disagreement without letting it damage progress or working relationships.
What Learners Will Do Better
- Identify common causes of conflict in project settings.
- Explain how unresolved conflict affects project delivery and team dynamics.
- Recognize common conflict styles and how they influence responses.
- Assess disagreement more clearly before reacting.
- Choose more effective approaches for managing project conflict.
- Respond to tension in ways that support progress and working relationships.
How Teams Get Value From It
Teams use this course to establish a stronger shared baseline for handling conflict in project settings, especially when cross-functional work, deadlines, and shifting priorities create friction. Common uses include assigning it to project managers, pairing it with broader project management development, and reinforcing more consistent responses to disagreement before it slows delivery.
Time, Access, and Credits
Estimated learning time is approximately 2 hours. Access runs 90 days. The course carries 0.2 IACET CEUs and 2 credits each from HRCI, SHRM, and ATD. It also includes 2 PMI PDUs.
Volume Pricing and Coordinated Enrollment
If purchasing seats for a group, contact us about volume pricing and coordinated enrollment.