Course Overview
This online conflict resolution course is a partner course that helps learners address workplace conflict with more structure, confidence, and judgment. It provides a practical introduction to conflict types, conflict styles, and resolution strategies so participants can respond more effectively when tensions surface at work.
This is a partner course offered alongside our instructor-led programs. It provides a self-paced option for professionals who want a structured review of workplace conflict fundamentals without waiting for a workshop date.
The course covers different types of workplace conflict, common causes of conflict, the Thomas-Kilmann Conflict Model, personal conflict styles, conflict behaviors, resolution strategies, approaches for managing difficult employees, and methods for handling high-risk situations.
Who This Helps
This course is a strong fit for managers, supervisors, and professionals who need a clearer approach to handling conflict at work. It also supports employees who want better tools for understanding conflict dynamics, managing difficult interactions, and responding more effectively when tensions escalate.
What Learners Will Do Better
- Identify different types of workplace conflict and explain their common causes.
- Use the Thomas-Kilmann model to think more clearly about conflict response options.
- Assess personal conflict styles and compare them with other approaches.
- Recognize workplace behaviors that intensify or reduce conflict.
- Apply practical strategies for resolving workplace disputes.
- Handle difficult employees more constructively and professionally.
- Respond more effectively to dangerous or high-risk conflict situations.
How Teams Get Value From It
Teams use this course to establish shared language and stronger judgment around conflict, especially when disagreements affect morale, coordination, or performance. Common uses include assigning it to managers, pairing it with supervisory development, and reinforcing more consistent approaches to workplace disputes and difficult behavior.
Time, Access, and Credits
Estimated learning time is approximately 6 hours. Access runs 90 days. The course carries 0.6 IACET CEUs and 6 credits each from HRCI, SHRM, and ATD. It also includes 6 PMI PDUs, broken out as 4.5 Ways of Working and 1.5 Power Skills.
Volume Pricing and Coordinated Enrollment
If purchasing seats for a group, contact us about volume pricing and coordinated enrollment.