Course Highlights
This course on listening for leaders will:
- Introduce the concept of deliberate listening and its impact on leadership.
- Explore the relationship between brain function and listening behavior.
- Present Business Training Works’ FOCUS model for effective listening.
- Provide strategies for adapting listening approaches based on communication goals.
- Offer techniques for improving empathy and understanding within teams.
Course Overview
Listening is an indispensable skill for leaders. Those who listen intentionally and effectively can strengthen relationships, inspire trust, and foster collaboration across their teams. This course focuses on deliberate listening, exploring how leaders can use this essential skill to navigate challenges, connect with others, and make informed decisions. By understanding the neuroscience behind listening and applying structured frameworks, participants will gain tools to enhance their ability to communicate with empathy and purpose.
Through interactive exercises, group discussions, and practical applications, this one-day program introduces the FOCUS model as a guide for refining listening strategies to meet specific goals. Participants will learn to adapt their listening styles, overcome common barriers, and approach conversations with greater understanding and clarity. Whether leading team meetings, managing conflicts, or driving organizational change, leaders will leave with actionable insights to create a culture where listening drives success.
The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).
Program Objectives
At the conclusion of this program, participants should be able to:
- Understand the significance of deliberate listening in leadership.
- Identify how different parts of the brain influence listening behavior.
- Apply the FOCUS model to enhance their listening skills.
- Adapt their listening style to suit various communication scenarios.
- Demonstrate empathy and foster a culture of open communication.
- Improve their ability to manage and resolve conflicts through effective listening.
- Recognize and overcome common barriers to effective listening.
Workshop Modules
- The Power of Listening: Understanding Its Role in Leadership
- Brain and Behavior: How We’re Wired for Listening
- Following a Framework: The FOCUS Model for Effective Listening
- Adapting Your Listening Style: Push vs. Pull Strategies
- Empathy in Action: Listening to Understand and Connect
- Overcoming Barriers: Common Challenges to Effective Listening
- Listening to Resolve: Techniques for Managing Conflicts
- Building a Culture of Listening: Practical Steps for Leaders
Target Audience
This workshop is designed for groups that want to:
- Enhance their communication skills through better listening.
- Build stronger, more trusting relationships within their teams.
- Foster a workplace culture that values open and effective communication.
- Improve decision-making and conflict-resolution abilities.
Suggested Format
- One-Day Training Course
Questions This Page Answers About Listening for Leaders Training
- How can our leadership team enhance its communication through better listening?
- Where can we find training to help our leadership team listen more effectively?
- How can we create a culture of listening within our organization?