Course Highlights
This communication and customer service course for healthcare professionals will:
- Explore specific behaviors that convey a caring attitude.
- Outline actions organizations can take to create a patient-centric environment.
- Help the staff replace mixed messages with supportive, therapeutic, and caring language.
- Allow time for skills practice outside of high-stress real-time events.
Course Overview
In the information age, every patient has an equal voice and access to a readily available audience. People can publically like you, tweet about you, or write a scathing review in a matter of seconds. More than ever and beyond clinical outcomes, how someone is cared for can make the difference between a great reputation and one that scares potential customers and talented staff away.
In short, people skills count, and if a staff is trained to convey genuine caring and consideration, an organization can become the leader in its field. The Language of Caring: Connection, Compassion, and Communication in Healthcare covers everything from establishing rapport to confirming patients understand their discharge instructions before sending them home.
This course can be tailored to clinical and non-clinical staff or a mix of both.
The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).
Program Objectives
At this program’s conclusion, participants should be able to:
- Introduce themselves confidently and comfortably.
- Use questions to build positive relationships.
- Discern how others process communication.
- Recognize and address signs of discomfort and displeasure.
- Incorporate patient-centric vocabulary in their daily interactions.
- Use body language that communicates compassion and caring.
- Develop their natural traits toward becoming authentic, personable, and memorable.
Workshop Modules
- A Great Place to Work: See It
- Communication Preference: Understand It
- Communication Standards: State It
- The Process Map: Know It
- Natural Talent: Embrace It
- Negativity: Prevent It
Target Audience
This workshop is designed for groups that want to:
- Improve their patient-relation skills.
- Establish communication standards for their institution, office, department, or team.
- Learn skills for communicating effectively with patients and their families.
Suggested Format
- One-Day Onsite Training Course
Questions This Page Answers About Healthcare Communication Skills Training
- Where can I find a soft-skills course for my nursing staff?
- Who offers communication skills training for doctors, nurses, and other clinicians?
- How can I improve customer service in my medical practice?
- Who offers patient-centric service training for long-term care facilities?