Course Overview
This online emotional intelligence course helps managers stay effective when pressure rises and conversations get complicated. The hard part of management is rarely the policy or the process. It is the moment a direct report reacts badly to feedback, a colleague turns defensive, or a conflict starts to harden into sides. This course focuses on the emotional discipline that keeps those moments from derailing performance and working relationships.
This is a partner course we offer alongside our instructor-led programs. It is a self-paced option for managers who want focused skill-building on a flexible schedule, whether that means working in short blocks between meetings, fitting learning around travel, or building confidence privately before practicing new approaches with a team.
“Emotional Intelligence for Managers” reviews the core concepts behind emotional intelligence and connects them to real management situations. Learners examine why improving emotional intelligence can strengthen managerial performance, work through nine emotional intelligence factors, and apply those factors to realistic scenarios involving direct reports, peers, and senior leaders. The emphasis stays on practical judgment, tone control, and conflict handling in the day-to-day work of managing people.
Who This Helps
This course is a strong fit for managers who want more control over tone, timing, and response in the conversations that shape performance. It is especially useful for supervisors who deliver feedback, manage conflict, coach under pressure, or work across peers and senior leaders where relationships and credibility carry real weight.
What Learners Will Do Better
Recognize emotional triggers early and respond with more control.
Use emotional awareness to improve judgment in tense conversations.
Apply nine emotional intelligence factors to realistic management scenarios.
Handle conflict and resistance without escalating the situation.
Strengthen day-to-day communication with direct reports, colleagues, and senior leaders.
How Teams Get Value From It
Teams use this course to establish a shared standard for emotional discipline in feedback, coaching, and conflict conversations. Common approaches include pairing the course with brief manager-led check-ins, using one or two scenarios as discussion prompts in staff meetings, and setting clear expectations for how conflict is surfaced, discussed, and resolved.
Time, Access, and Credits
Estimated learning time is approximately 3 hours. Access runs 90 days. The course carries 0.3 IACET CEUs and 3 credits each from HRCI, SHRM, and ATD.
Volume Pricing and Coordinated Enrollment
If you are purchasing seats for a group, contact us about volume pricing and coordinated enrollment so your team can work from a shared standard and reinforce consistent practices.