Course Highlights
This workshop focused on managing up will:
- Offer ideas for assessing what is important to managers and supervisors.
- Outline techniques for establishing routines and procedures.
- Suggest language for delivering messages to a manager and others on the manager’s behalf.
- Recommend tactics for supporting multiple managers.
- Propose techniques for managing stress.
Course Overview
The primary reason people quit their jobs is a bad relationship with their manager, and that’s not much of a surprise. Some people should not be in charge of others. However, sometimes, a relationship between managers and their subordinates goes bad because of differences in work styles and breakdowns in communication—both issues that can be effectively managed with the right knowledge and tools. This workshop is designed to help people manage up and learn tactics for systematically improving relationships with their managers, transforming these challenges into opportunities for growth and success.
The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).
Program Objectives
At this program’s conclusion, participants should be able to:
- Define managing up.
- Explain how effective upward management benefits them and their managers.
- Ask questions to understand expectations and establish routines.
- Identify and communicate boundaries.
- Negotiate different work styles and preferences.
- Leverage listening to build trust and improve understanding.
- Discuss best practices for improving productivity.
- Identify choices that impede productivity.
- Explain how reputation and productivity intersect.
- Outline the information needed when receiving delegation.
- Discuss best practices for communicating to and on behalf of different types of managers.
- Identify key activities that should occur when problems or mistakes occur.
- Outline actions for dealing with management challenges.
Workshop Modules
- Stop, Look, and Listen: Assessing Leadership Styles
- Green, Yellow, and Red: Establishing Rules and Routines
- Yield Signs: Listening for Better Understanding
- Traffic Jams: Productivity and Getting Things Done
- One Way, Wrong Way, No Way: Delivering Message to the Boss and for the Boss
- Accidents: Handling the Unexpected
- Detours and Distractions: Keeping Your Cool with Tough Managers
Target Audience
This workshop is designed for groups that want to:
- Learn techniques for managing up.
- Gain greater credibility in the workplace.
- Improve their relationships with those they support.
Suggested Format
- Half-Day Onsite Training Course
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